Rf8,000 - Rf10,000 monthly
Arriva Private Limited
Position: Customer Service Representative / PR agent - Local Department: Sales & Customer Relations Reports To: Shop Manager / Management
Job Summary
The person will be the main point of contact for customers and will be responsible for managing the complete customer journey, from the initial inquiry and understanding the customer's requirements to selecting fabrics, coordinating measurements and tailoring details, following up on the order, and ensuring the customer receives excellent service until the order is completed.
Key Responsibilities
Welcome and assist customers
Understand their fabric and upholstery requirements
Show and explain fabrics/materials
Help customers choose suitable options
Communicate prices and delivery timelines
Record customer requirements and orders
Coordinate with tailors
Follow up on orders
Handle customer questions and complaints
Inform customers when orders are ready...