TRITON GROUP PVT LTD
Triton Hotels Maldives
Job title: Guest Relations Officer
Job summary: The Guest Relations Officer is responsible for providing excellent customer service to guests, ensuring their satisfaction and handling any complaints or issues they may have.
Key responsibilities:
Greet and welcome guests upon arrival
Assist guests with check-in and check-out procedures
Handle guest complaints or issues in a professional and courteous manner
Coordinate with other departments to ensure guest needs are met
Make recommendations for local attractions, restaurants, and other activities
Provide information about hotel amenities and services
Respond to guest inquiries and requests in a timely and efficient manner
Monitor guest satisfaction and address any concerns
Maintain accurate records of guest interactions
Qualifications:
Certification in hospitality, tourism, or a related field
Proven experience as a Guest Relations Officer or in a similar role
Excellent communication...