1 jobs found in maafushi

Job title: Guest Relations Officer Job summary: The Guest Relations Officer is responsible for providing excellent customer service to guests, ensuring their satisfaction and handling any complaints or issues they may have. Key responsibilities: Greet and welcome guests upon arrival Assist guests with check-in and check-out procedures Handle guest complaints or issues in a professional and courteous manner Coordinate with other departments to ensure guest needs are met Make recommendations for local attractions, restaurants, and other activities Provide information about hotel amenities and services Respond to guest inquiries and requests in a timely and efficient manner Monitor guest satisfaction and address any concerns Maintain accurate records of guest interactions Qualifications: Certification in hospitality, tourism, or a related field Proven experience as a Guest Relations Officer or in a similar role Excellent communication...