TRITON GROUP PVT LTD
Triton Hotels K.Maafushi Maldives
Job Overview:
We are looking for a Guest Relations Officer (GRO) to be the face of our hotel, ensuring a seamless and memorable stay for our guests. This role is focused solely on guest services, handling arrivals, departures, and guest inquiries while enhancing their overall experience.
Key Responsibilities:
Guest Experience Management: Provide a warm welcome and personalized service to guests, ensuring their needs are met throughout their stay. Check-in & Check-out: Smoothly manage guest arrivals and departures, handling reservations, room assignments, and payments efficiently. Trip & Experience Sales: Offer and promote hotel services, tours, and experiences to enhance guest satisfaction and maximize revenue. Guest Assistance: Address and resolve guest requests, complaints, and concerns professionally and promptly. Liaison & Coordination: Work closely with housekeeping, concierge, and other departments to ensure guest satisfaction. Daily...
Starting February 2025
Join Sea Star Diving Maldives in an exciting opportunity to transform your passion for diving into a rewarding career. Our comprehensive program is designed for local residents and includes both training and hands-on experience in the diving industry.
Program Overview: The PADI Dive Master Course encompasses a range of certifications, ensuring participants gain essential skills and knowledge.
The program includes: PADI Open Water Diver To PADI Dive Master certification course.
Internship Details: Duration: 1-Year Internship Program This internship provides invaluable real-world experience, allowing participants to apply their skills in a professional setting.
Key Benefits: Comprehensive Diving Education: Gain a thorough understanding of diving principles and practices. Career Development: Equip yourself with the qualifications needed to pursue a profession in the diving industry. Hands-On Experience: Participate in a paid internship that provides...
TRITON GROUP PVT LTD
Triton Hotels k.Maafushi Maldives
Position Summary: We are looking for a detail-oriented and customer-focused Reservation Staff member to join our team. The ideal candidate will handle a high volume of emails, messages, and calls, ensuring efficient communication and excellent customer service. This role requires strong English skills, good math knowledge, and the ability to convert inquiries into confirmed bookings.
Key Responsibilities:
Handle and respond promptly to customer inquiries via email, messages, and phone calls.
Provide clear and concise information about our services, policies, and booking processes.
Convert customer inquiries into confirmed reservations by understanding their needs and offering suitable options.
Accurately process bookings, ensuring all details are correctly recorded in the system.
Manage a high volume of communications efficiently while maintaining attention to detail.
Communicate effectively in English, both verbally and in writing, to ensure clarity with...