Job Description
Duties & responsibilities:
- Meeting and escorting tourists from the arrival area of the international airport to the seaplane check‑in counter / check‑in counter in the domestic terminal / to the departure/arrival area for the boat.
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Answering guests’ questions in English, depending on the situation.
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Providing assistance with luggage, if necessary.
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Providing brief information about the Maldives and the waiting time for the transfer.
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If necessary, assisting with the purchase of a SIM card or other goods at the airport.
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Assistance with orientation in the international or domestic terminal.
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Informing guests and the sales and booking department about the transfer delay and the support provided.
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24/7 availability via mobile phone/WhatsApp.
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Messages about arrival and departure to the sales and booking department.
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Monitor the operation of the company’s check‑in counter at the airport, ensure that the TV screen displays the logo or video at the request of the sales or marketing department.
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In case of special requirements, search and purchase of gifts, flowers or other necessary items, as well as their delivery to the airport.
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Escorting the injured to the hospital, assistance with translation.
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If necessary, organization of excursions in English in Male or Hulumala.
Requirements:
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Secondary education.
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Fluency in English (additional languages are a strong advantage).
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1+ years of experience in Customer Service, Tourism, or Hospitality is a plus.
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Excellent communication and problem-solving skills.
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Professional appearance and strong interpersonal skills.
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Flexibility to work in shifts, including weekends and holidays.
Remuneration:
Based on qualification and experience.
Work hours - minimum 8 hrs a day based on shift duties. However, the daily schedule depends on the flight's arrivals and departures (Maldives times). As per normal practice the number of daily flights is different every day and the Employee may have from time to time full working day or short working day. The Employee also has to be reachable after the working hours over the corporate mobile number in case of emergency situations with guests.
Working timetable: 6 days per week plus one day off.
The duty roster will be assigned daily by the team leader of the Operational Department or any other person as assigned by the Management.
WHO WE ARE:
Founded in 2005, Lets Go Maldives is one of Maldives’s largest and award-winning inbound Tour Operators (DMC), offering the widest variety of holiday deals anywhere in the Maldives, be it exotic resort hotels, or lavish safaris, excursions of any type or even exclusive Private Island deals.
We are more than just travel specialists, our specialties include planning quality custom-made packages at best prices, arranging luxury holidays for VIP clients, representing and handling travel agents, providing super-yacht charters and aviation ground-handling assistance. Our strength stems from the fact that we have direct contracts with over 160 resort hotels and safari yachts across the Maldives. We have very strong relationships with local authorities, hotels, airlines and the tourism industry in general and there are no doors that will not open for us in this Industry. Hence, we offer prices like no other and a full range of other services along with best local expertise.
- To guide our clients through their journey to Maldives;
- To define explicit and implicit needs of our clients & provide individual approach;
- To ensure absolute intuitions, inspirations and initiatives of our team;
- To build and enhance win-win relationships with our business associates;
- To contribute for the betterment of service hospitality and tourism industry by setting higher and improved standards.
To be the most renowned, professional and reputed Maldives travel advising and tourist supporting company brand which immerse clients into the perfect vision of paradise along with world-class hospitality.
Our values include love for Maldives, local expertise, extensive knowledge of the destination, responsibility for our clients, individual approach, flexibility, team work, synergy, treat with dignity, diversity, passion for what we do, strive for excellence, strive for a difference, creativity, innovation.
Lets Go Maldives is the proud two-time recipient of the World Travel Award for Indian Ocean’s Leading Luxury Tour Operator as well as the Maldives Leading Luxury Tour Operator, and as of the year 2017, 2019, 2020 it is also the recipient of the Seven Star Luxury Hospitality and Lifestyle Award.
We have multiple number of diplomas and certificates of appreciation from our resorts partners.
Our team comprises of travel professionals from around the world. More than just experienced, they are thorough, knowledgeable, courteous helpful and available to you at all times.
Our name today stands as one of the biggest brands in the Maldives, synonymous with reliability, innovation, utmost commitment and beliefs in hospitality, professionalism, sincerity, and quality.