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TRITON GROUP PVT LTD
Mar 15, 2025
Full time
Guest Relations Officer
TRITON GROUP PVT LTD Triton Hotels K.Maafushi Maldives
Job Overview: We are looking for a Guest Relations Officer (GRO)  to be the face of our hotel, ensuring a seamless and memorable stay for our guests. This role is focused solely on guest services, handling arrivals, departures, and guest inquiries while enhancing their overall experience. Key Responsibilities: Guest Experience Management: Provide a warm welcome and personalized service to guests, ensuring their needs are met throughout their stay. Check-in & Check-out: Smoothly manage guest arrivals and departures, handling reservations, room assignments, and payments efficiently. Trip & Experience Sales: Offer and promote hotel services, tours, and experiences to enhance guest satisfaction and maximize revenue. Guest Assistance: Address and resolve guest requests, complaints, and concerns professionally and promptly. Liaison & Coordination: Work closely with housekeeping, concierge, and other departments to ensure guest satisfaction. Daily...
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