TRITON GROUP PVT LTD
Triton Hotels K.Maafushi Maldives
Job Overview:
We are looking for a Guest Relations Officer (GRO) to be the face of our hotel, ensuring a seamless and memorable stay for our guests. This role is focused solely on guest services, handling arrivals, departures, and guest inquiries while enhancing their overall experience.
Key Responsibilities:
Guest Experience Management: Provide a warm welcome and personalized service to guests, ensuring their needs are met throughout their stay. Check-in & Check-out: Smoothly manage guest arrivals and departures, handling reservations, room assignments, and payments efficiently. Trip & Experience Sales: Offer and promote hotel services, tours, and experiences to enhance guest satisfaction and maximize revenue. Guest Assistance: Address and resolve guest requests, complaints, and concerns professionally and promptly. Liaison & Coordination: Work closely with housekeeping, concierge, and other departments to ensure guest satisfaction. Daily...