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Hotel Manager - Sri Lankan

Rf15,500 - Rf18,000 monthly
Full time Admin-Clerical Jobs

Job Description

A Hotel Manager oversees all daily operations—including housekeeping, front office, and maintenance—to ensure maximum guest satisfaction, high service standards, and profitability. Key responsibilities include staff management, financial planning (budgeting/forecasting), marketing strategy, and ensuring health and safety compliance. They often resolve complex guest issues and work irregular hours. 
Key Responsibilities
  • Operational Management: Overseeing all departments, including front desk, housekeeping, food and beverage, and maintenance to ensure efficient, high-quality service.
  • Financial Performance: Setting room rates, managing budgets, tracking expenses, and driving revenue to meet profitability targets.
  • Staff Leadership: Recruiting, training, supervising, and motivating staff, as well as managing performance, schedules, and compliance with HR policies.
  • Guest Experience: Resolving guest complaints, addressing special requests, and enforcing the Service Recovery Program.
  • Compliance & Safety: Enforcing health, safety, and security procedures, including fire regulations and licensing laws.
  • Marketing & Sales: Assisting with marketing strategies, coordinating with travel agents, and analyzing sales figures to improve occupancy. 
Required Skills and Qualifications
  • Experience: Proven experience as a Hotel Manager or in a similar role (e.g., Assistant Manager, Dept. Manager).
  • Education: A Bachelor's degree in hospitality management, business administration, or a related field is often preferred.
  • Leadership: Strong leadership, communication, and decision-making abilities.
  • Technical Skills: Proficiency with Property Management Systems (PMS), Microsoft Office, and hotel software.
  • Soft Skills: High attention to detail, ability to work under pressure, customer service orientation, and patience. 
Common Requirements
  • Ability to work flexible hours, including weekends, evenings, and holidays.
  • Knowledge of local health, safety, and employment laws.
PLUMERIA MALDIVES
About PLUMERIA MALDIVES

PLUMERIA MALDIVES located along the stunning white-sandy beaches of Vaavu Atoll Thinadhoo Island and an amazing underwater world with a stunning beach with crystal clear lagoon, PLUMERIA MALDIVES is a 4-Star luxury choice of experiences. The hotel provides accommodation for grandly designed 104 rooms with excessive standards and comforts available with all the amenities. Experience the most memorable moments of your life under the stars and embrace the serenity of the deep blue ocean in the paradise of PLUMERIA MALDIVES.

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