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Front Office Assistant Manager - Sri Lankan (Female Candidates)

Rf9,270 monthly
Full time Front Office Jobs

Job Description

A Front Office Assistant Manager supports the Front Office Manager in directing daily hotel operations, supervising front desk staff, and ensuring high guest satisfaction. Key duties include managing check-ins/outs, resolving guest complaints, handling scheduling, and maximizing room revenue. They typically require 2+ years of hospitality experience and strong communication skills. 
Key Responsibilities and Duties
  • Operational Oversight: Supervise front desk staff (reception, concierge, bell staff) to ensure smooth operations and compliance with hotel standards.
  • Guest Relations: Handle guest requests, inquiries, and complaints efficiently to maintain high service standards.
  • Staff Management: Assist with training, scheduling, and evaluating front office employees.
  • Financial Duties: Oversee billing, cash operations, and ensure proper room rate management.
  • Communication: Act as a liaison between guests and other departments (housekeeping, maintenance) to ensure proper room availability and service.
  • Reporting: Assist the manager in preparing reports and ensuring all records are accurate.
  • Education: High school diploma or GED required; a 2-year degree in Hospitality or Business is often preferred.
  • Experience: Usually requires 2+ years of experience in front desk or guest services roles.
  • Skills: Proficiency in Property Management Systems (e.g., Opera/Fidelio), strong leadership capabilities, and excellent customer service skills. 
Common Working Conditions
  • Schedule: Often requires working weekends, evenings, and holidays, and requires availability during the absence of the Front Office Manager.
  • Environment: Fast-paced environment with significant guest interaction
PLUMERIA MALDIVES
About PLUMERIA MALDIVES

PLUMERIA MALDIVES located along the stunning white-sandy beaches of Vaavu Atoll Thinadhoo Island and an amazing underwater world with a stunning beach with crystal clear lagoon, PLUMERIA MALDIVES is a 4-Star luxury choice of experiences. The hotel provides accommodation for grandly designed 104 rooms with excessive standards and comforts available with all the amenities. Experience the most memorable moments of your life under the stars and embrace the serenity of the deep blue ocean in the paradise of PLUMERIA MALDIVES.

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