Guest Relations Manager

Key Responsibilities:

• Collaborate with Atoll Volunteers and Atoll Marine Centre
• Guest communication & relations: manage daily communication via email, phone and in-person
• Coordinate our Family Volunteering and Teen volunteering programs
• Handle bookings and provide personalised advice on excursions, dining and attractions
• Coordinate smooth domestic transfers
• Social media and digital communication: develop and implement social media strategy, share engaging content showcasing guesthouse and managing interactions
• Business Development & partnerships - build relationships with organisations and travel agencies to expand reach
• Internal coordination - ensure smooth guest operations and maintain high service standards
• Handle invoicing and guest information organisation

Qualifications:

• Experience in guest relations or hospitality, preferably in the tourism sector
• Strong communication and interpersonal skills
• Proficiency in social media management and content creation
• Passion for ocean and ocean activities and comfortable living on remote island
• Fluency in English (written and verbal), additional languages are a plus
• Valid DBS/ Police Certificate
• Preferred: First aid training
• Preferred: Bachelors degree in marketing, tourism or business
• Minimum 6 month commitment, 1 year preferred

We offer:

• Monthly stipend ($300 USD first 3 months, $400 thereafter), accommodation, meals and health insurance
• Visa support and domestic transfers
• Weekly excursion
• One free dive a month and discounted PADI dive courses
• Start Date: April 20th