Key Responsibilities
- Customer Service & Check-in: Greeting passengers, verifying passports/IDs, issuing boarding passes, and managing baggage check-in.
- Gate Operations: Managing boarding procedures, making public address announcements, and scanning tickets.
- Passenger Assistance: Helping unaccompanied minors, passengers with disabilities, and resolving flight delays, cancellations, or complaints.
- Safety & Security: Ensuring compliance with aviation security regulations, such as screening luggage and identifying passengers.
- Documentation: Handling ticketing, seat assignments, and baggage tagging.
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Required Skills and Qualifications
- Communication: Excellent verbal communication skills for announcements and customer interaction.
- Technical Proficiency: Ability to use computer systems for booking, check-in, and baggage tracking.
- Interpersonal Skills: Patience and ability to remain calm under pressure, particularly during flight disruptions.
- Physical Stamina: Capability to stand for long periods, handle luggage, and move quickly between gates.
- Background Check: Must pass security screenings, including criminal history and drug tests.
- Flexibility: Availability to work nights, weekends, and holidays.