Reservation Assistant

Job Description:

We are seeking a motivated and organized Reservation Manager to oversee our booking process and ensure a seamless experience for our clients. The ideal candidate will have excellent communication skills and a passion for customer service.

Key Responsibilities:

• Manage all aspects of reservations and bookings for diving and related services.
• Communicate with clients via phone, email, and in-person to handle inquiries and provide information.
• Coordinate with other departments to ensure a smooth operation.
• Maintain accurate records of bookings and payments.
• Handle customer complaints and resolve issues promptly and professionally.
• Develop and implement strategies to improve reservation processes.
• Monitor and report on booking trends and customer feedback.

Qualifications:

• Previous experience in a reservation or customer service role, preferably in the tourism or hospitality industry.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills in English; knowledge of additional languages is a plus.
• Proficiency in reservation systems and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays.
  

  How to Apply:

  Interested candidates should send their resume and a cover letter to info@seastarsdiving.com or WhatsApp +9607832179, with the subject line "Reservation Assistant Application."

  Application Deadline: 30th January 2026