Front Office & Reservations Manager

Job Opportunity: Front Office & Reservations Manager

Location: Safari Island Resort, Maldives
Department: Front Office
Job Type: Full-Time
Reports To: Operations / Resort Manager / General Manager
Start Date: Immediate / As Agreed

About the Role

Safari Island Resort Maldives is seeking an experienced, motivated, and service-driven Front Office & Reservations Manager to lead and oversee all front office and reservations operations. The ideal candidate will ensure seamless guest experiences, efficient room inventory management, and high service standards from pre-arrival to departure.

Key Responsibilities

Front Office Operations

• Oversee daily front office operations including reception, guest services, and transport.
• Ensure smooth check-in and check-out processes with a strong focus on guest satisfaction.
• Handle guest feedback, complaints, and special requests professionally and efficiently.
• Train, supervise, and motivate front office and transport team members.
• Prepare duty rosters, manage attendance, and ensure adequate staffing levels.
• Maintain front office and transport policies, procedures, and service standards.

Reservations Management

• Manage all reservations operations, including room inventory, rates, and availability.
• Coordinate with sales, marketing, and revenue teams to optimize occupancy and revenue.
• Monitor booking channels (OTA, tour operators, direct bookings).
• Ensure accurate data entry and reporting in the system.
• Prepare daily, weekly, and monthly occupancy and forecast reports.

Coordination & Administration

• Liaise closely with housekeeping, finance, and other departments to ensure operational efficiency.
• Ensure proper cash handling, billing accuracy, and documentation.
• Monitor and control operational costs.
• Ensure compliance with resort policies, safety standards, and Maldives tourism regulations.

Requirements

• Minimum 2–4 years’ experience in a similar role in a hotel or resort environment.
• Strong leadership, communication, and organizational skills.
• Excellent command of English; additional languages are an advantage.
• Proven experience with PMS / reservations systems (Fusion knowledge is an advantage).
• Strong problem-solving skills and attention to detail.
• Ability to work flexible hours, including weekends and holidays.
• Experience working in a multicultural island resort environment is preferred.
• Professional appearance and guest-focused attitude.

What We Offer

• Competitive salary and benefits
• Comfortable staff accommodation and daily meals
• Supportive and professional working environment
• Career growth opportunities in a stunning island resort setting

How to Apply:

Please send your CV and relevant certificates to:

career@safariisland.com.mv
Application Deadline: 15th January 2026

Only shortlisted candidates will be contacted for interviews.