PLUMERIA HOTELS & RESORTS PVT LTD
Plumeria Maldives, V Thinadhoo, Maldives
About the Role
The Front Desk Agent represents the hotel throughout the guest’s stay. The role includes checking reservation status, registering guests, assigning rooms, handling special requests, verifying payment, and updating the PMS. The agent also shares guest and room information with relevant hotel departments.
Key Duties
· Register guests using the Guest Registration Card, assign rooms, and handle special requests. · Assist with pre-registration and room blocking. · Follow credit, check-cashing, cash-handling, and safe deposit procedures. · Coordinate with Housekeeping on checkouts, late checkouts, early check-ins, special requests, and day-use rooms. · Handle check-outs, bills, charges, paid-outs. · Use front office equipment and PMS correctly. · Handle mail, packages, messages, and faxes properly. · Inform guests about room safes, mini-bars, room keys, services, and amenities. · Direct Bell Persons and communicate guest requests to other departments. · Read...