Receptionist - Myanmar (Female Candidates)

About the Role

The Front Desk Agent represents the hotel throughout the guest’s stay. The role includes checking reservation status, registering guests, assigning rooms, handling special requests, verifying payment, and updating the PMS. The agent also shares guest and room information with relevant hotel departments.

Key Duties

· Register guests using the Guest Registration Card, assign rooms, and handle special requests.
· Assist with pre-registration and room blocking.
· Follow credit, check-cashing, cash-handling, and safe deposit procedures.
· Coordinate with Housekeeping on checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
· Handle check-outs, bills, charges, paid-outs.
· Use front office equipment and PMS correctly.
· Handle mail, packages, messages, and faxes properly.
· Inform guests about room safes, mini-bars, room keys, services, and amenities.
· Direct Bell Persons and communicate guest requests to other departments.
· Read pass-on logs and bulletin boards, and attend department meetings.
· Report unusual events to management, follow safety and emergency procedures, and keep the front desk clean.
· Work flexible shifts when business demands require it.

Requirements

· Previous experience as a Front Desk Agent, Guest Service Agent, or similar hotel front office role.
· Knowledge of PMS, front office equipment, cashiering, credit checks, and cash handling.
· Strong sales and guest service skills with a professional manner.
· Good English. Other languages such as Dhivehi, Arabic, Russian, or Chinese are an advantage.
· Knowledge of safety, emergency, and accident prevention procedures.
· High school diploma or equivalent; a hospitality qualification is preferred.

What We Offer

· Competitive salary and service charge in line with Maldives hospitality standards.
· Accommodation, meals, and transport as applicable.
· Career growth and training opportunities within The Plumeria Hotels and Resorts.

How to Apply

Interested candidates are invited to apply through the Career Maldives website or jobs@plumeriamaldives.com. (Please make sure to submit an updated CV)

Only shortlisted candidates will be contacted.