2 jobs found in Malé

Job Summary We are seeking a proactive and customer-focused Front Office Supervisor to oversee daily front desk operations and ensure exceptional service delivery. The ideal candidate will lead and support front office staff, handle guest or client concerns professionally, and maintain smooth administrative operations. Key Responsibilities Supervise and coordinate front office staff and daily operations Ensure excellent customer service and handle escalated issues or complaints Schedule shifts, manage attendance, and support staff training Maintain accurate records, reports, and front desk documentation Ensure compliance with company policies and procedures Coordinate with other departments to ensure smooth operations Monitor front office supplies and request replenishment as needed Assist with administrative tasks and reporting to management Qualifications & Skills Proven experience as a Front Office...

1.     Register  guests (Need filled by the guest GRC card) and assigns rooms. Accommodates special requests whenever possible. 2.     Assists in pre- registration  and blocking of rooms for  reservations . 3.     Thoroughly understand and adheres to proper  credit , check- cashing, and cash handling policies and procedures. 4.     Understands  room status  and room  status  tracking. 5.     Knows room locations, types of rooms available, and  room rates . 6.     Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. 7.     Uses  suggestive selling  techniques to sell rooms and to promote other services of the hotel. 8.     Knows the location and types of available rooms as well as the activities and services of the property. 9.     Coordinates room status updates with the  housekeeping  department by notification housekeeping of...