2 jobs found

We are seeking an experienced and guest-focused Front Office Supervisor to lead the Front Desk team and ensure consistently high standards of service, smooth daily operations and effective handling of guest needs and concerns. The successful candidate will work closely with the Front Office Manager and Assistant Front Office Manager to support the team, improve guest satisfaction and maintain efficient Front Office operations. Key Responsibilities Provide day-to-day leadership and guidance to Front Office team members. Assign duties, communicate clear instructions and monitor staff performance. Adjust staffing and work assignments according to operational requirements. Greet guests warmly and professionally and provide accurate resort information. Oversee and support guest check-in and check-out procedures. Ensure room allocation, keys, meal-plan information and arrival arrangements are prepared accurately. Process guest payments, credit...

We are seeking a professional, guest-focused Receptionist to provide a warm welcome to guests, manage registration and departure procedures, handle guest accounts and deliver prompt, courteous Front Office service in line with resort standards. The successful candidate will support the Front Office team in ensuring smooth guest arrivals, stays and departures while providing accurate information and assistance throughout the guest journey. Key Responsibilities Greet and welcome guests in a friendly, professional and courteous manner. Complete guest registration and check-in procedures accurately using the resort’s computer system. Confirm guest details, room arrangements and special requirements. Provide welcome materials, room keys, all-inclusive information, coupons and other arrival documentation as required. Coordinate with Housekeeping, Food & Beverage and other departments to ensure guest requirements are properly arranged. Promote room...