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About the Role The Front Desk Agent represents the hotel throughout the guest’s stay. The role includes checking reservation status, registering guests, assigning rooms, handling special requests, verifying payment, and updating the PMS. The agent also shares guest and room information with relevant hotel departments. Key Duties · Register guests using the Guest Registration Card, assign rooms, and handle special requests. · Assist with pre-registration and room blocking. · Follow credit, check-cashing, cash-handling, and safe deposit procedures. · Coordinate with Housekeeping on checkouts, late checkouts, early check-ins, special requests, and day-use rooms. · Handle check-outs, bills, charges, paid-outs. · Use front office equipment and PMS correctly. · Handle mail, packages, messages, and faxes properly. · Inform guests about room safes, mini-bars, room keys, services, and amenities. · Direct Bell Persons and communicate guest requests to other departments. · Read...

We are looking for a responsible, friendly, and organized person to join our guest house operations team. Job Responsibilities * Manage booking reservations and guest enquiries * Coordinate and monitor housekeeping activities * Ensure guest rooms and common areas are clean and well maintained * Handle guest check-in and check-out * Communicate with guests and assist with their requests * Coordinate daily guest house operations * Follow up on room availability and reservations * Maintain good communication with housekeeping and other staff * Handle operational and administrative tasks Requirements * Previous experience in guest house, hotel, or tourism operations is preferred * Good communication and customer service skills * Basic computer knowledge * Ability to work independently and as part of a team * Responsible, punctual, and well organized * Good English communication skills