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Position: Customer Service Representative / PR agent  - Local  Department:   Sales & Customer Relations Reports To:   Shop Manager / Management Job Summary The person will be the main point of contact for customers and will be responsible for managing the complete customer journey, from the initial inquiry and understanding the customer's requirements to selecting fabrics, coordinating measurements and tailoring details, following up on the order, and ensuring the customer receives excellent service until the order is completed. Key Responsibilities Welcome and assist customers Understand their fabric and upholstery requirements Show and explain fabrics/materials Help customers choose suitable options Communicate prices and delivery timelines Record customer requirements and orders Coordinate with tailors Follow up on orders Handle customer questions and complaints Inform customers when orders are ready...