Job Description
Position: Customer Service Representative / PR agent - Local
Department: Sales & Customer Relations
Reports To: Shop Manager / Management
Job Summary
The person will be the main point of contact for customers and will be responsible for managing the complete customer journey, from the initial inquiry and understanding the customer's requirements to selecting fabrics, coordinating measurements and tailoring details, following up on the order, and ensuring the customer receives excellent service until the order is completed.
Key Responsibilities
- Welcome and assist customers
- Understand their fabric and upholstery requirements
- Show and explain fabrics/materials
- Help customers choose suitable options
- Communicate prices and delivery timelines
- Record customer requirements and orders
- Coordinate with tailors
- Follow up on orders
- Handle customer questions and complaints
- Inform customers when orders are ready
Requirements
- Local candidate preferred.
- Minimum O’Level certificate.
- Customer service, sales, retail, hospitality, or tailoring experience is an advantage.
Apply - hr@arriva.mv or +9607703777
We specialize in providing luxury, semi-luxury boat service. Arriva is always dedicated to provide a safe, respectful and comfortable environment for the guests with the vision of becoming the forefront in the travel industry in luxury transport, water sports, diving, excursions and tours through deep collaboration, innovation, and forward thinking.