Sales, Marketing & Reservations Executive

Job Summary

We are looking for an experienced and motivated Sales, Marketing & Reservations Executive to manage hotel reservations, support sales activities, communicate with travel agents and guests, and assist with marketing and promotional activities.

The ideal candidate must have strong communication skills, excellent reservation knowledge, and previous experience working in the hospitality industry.

Key Responsibilities

• Handle hotel reservations through email, WhatsApp, phone calls, direct enquiries, travel agents and online platforms.

• Respond to guest and agent enquiries professionally and promptly.

• Prepare quotations, booking confirmations, invoices and reservation details.

• Follow up on pending enquiries, payments and booking confirmations.

• Maintain accurate reservation records and update booking systems.

• Coordinate room availability, rates, meal plans, transfers and special requests with the relevant departments.

• Communicate with travel agents, tour operators and business partners.

• Build and maintain strong relationships with existing and potential clients.

• Follow up on sales leads and convert enquiries into confirmed bookings.

• Assist with hotel promotions, packages and special offers.

• Support social media and digital marketing activities when required.

• Promote hotel rooms, transfers, excursions, watersports, spa and other hotel services.

• Assist in developing new business from travel agents, corporate clients and direct customers.

• Monitor competitor rates, promotions and market trends.

• Prepare sales and reservation reports as required by management.

• Coordinate closely with Front Office, Accounts and Operations to ensure smooth guest arrivals and stays.

• Handle guest complaints or reservation issues professionally and escalate when necessary.

• Perform other sales, marketing and reservation-related duties assigned by management.

Requirements

• Minimum 2 years of experience in hotel reservations is mandatory.

• Previous experience in hotel sales and marketing will be an advantage.

• Must be fluent in spoken and written English.

• Excellent communication and customer service skills.

• Strong knowledge of reservation procedures, room categories, rates and booking conditions.

• Experience communicating with international guests and travel agents.

• Good computer skills, including email, Microsoft Office and reservation systems.

• Experience with OTAs such as Booking.com, Agoda and Expedia will be an advantage.

• Ability to prepare quotations and handle booking calculations accurately.

• Strong sales and negotiation skills.

• Ability to multitask and work efficiently under pressure.

• Must be organized, responsible and detail-oriented.

• Ability to work independently as well as part of a team.

Preferred Candidate

We are looking for someone who is:

• Confident and professional when communicating with guests and agents.

• Sales-driven and able to convert enquiries into bookings.

• Fast and accurate when responding to reservation requests.

• Responsible with payments, rates and confidential information.

• Proactive in finding new sales opportunities.

• Familiar with the Maldives tourism and hospitality industry.

• Flexible and willing to support different areas of Sales, Marketing and Reservations when required.

Experience: Minimum 2 years in hotel reservations
Language: Fluent English required
Industry: Hospitality / Hotels & Tourism