TRITON GROUP PVT LTD

Job Overview: We are looking for a Guest Relations Officer (GRO)  to be the face of our hotel, ensuring a seamless and memorable stay for our guests. This role is focused solely on guest services, handling arrivals, departures, and guest inquiries while enhancing their overall experience. Key Responsibilities: Guest Experience Management: Provide a warm welcome and personalized service to guests, ensuring their needs are met throughout their stay. Check-in & Check-out: Smoothly manage guest arrivals and departures, handling reservations, room assignments, and payments efficiently. Trip & Experience Sales: Offer and promote hotel services, tours, and experiences to enhance guest satisfaction and maximize revenue. Guest Assistance: Address and resolve guest requests, complaints, and concerns professionally and promptly. Liaison & Coordination: Work closely with housekeeping, concierge, and other departments to ensure guest satisfaction. Daily...

Position Summary: We are looking for a detail-oriented and customer-focused Reservation Staff member to join our team. The ideal candidate will handle a high volume of emails, messages, and calls, ensuring efficient communication and excellent customer service. This role requires strong English skills, good math knowledge, and the ability to convert inquiries into confirmed bookings. Key Responsibilities: Handle and respond promptly to customer inquiries via email, messages, and phone calls. Provide clear and concise information about our services, policies, and booking processes. Convert customer inquiries into confirmed reservations by understanding their needs and offering suitable options. Accurately process bookings, ensuring all details are correctly recorded in the system. Manage a high volume of communications efficiently while maintaining attention to detail. Communicate effectively in English, both verbally and in writing, to ensure clarity with...