TRITON GROUP PVT LTD

Triton Hotels & Tours is a family-owned tour operator located in Maafushi, Maldives. We specialize in all-inclusive tours to Maafushi offering everything including hotels bookings, excursions & tours, food and spa services.

Nov 26, 2022
Full time
TRITON GROUP PVT LTD
Welcoming guests in a friendly and professional way Addressing and escalating customer complaints Providing information about facilities, programs and other services Job brief We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities. Responsibilities Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about amenities, area and venues and promote...