TRITON GROUP PVT LTD

Key Responsibilities: Guest Service & Operations Supervise daily front desk activities including check-ins, check-outs, guest inquiries, and billing. Ensure all guests are greeted warmly and handled professionally throughout their stay. Handle VIP, repeat, and special-request guests with personal attention. Resolve guest complaints promptly, maintaining a positive brand image. Oversee daily room allocations, arrivals, and departures to ensure smooth operations. Team Leadership & Training Supervise, guide, and motivate the front office team (receptionists, GROs, bellboys, etc.). Conduct regular briefings and assign tasks or duty rosters. Train staff in upselling, guest handling, and brand communication. Ensure grooming standards, uniform policy, and service etiquette are consistently maintained. Administrative & Reporting Monitor front office cash handling, billing accuracy, and credit...

Key Responsibilities: Guest Interaction & Sales Greet and assist guests upon arrival with professionalism and enthusiasm. Identify sales opportunities during guest check-in or inquiries (room upgrades, packages, excursions, spa, dining, etc.). Convert walk-in inquiries into confirmed bookings. Maintain a daily sales target (upselling, excursions, packages, etc.). Promote ongoing offers, packages, and special events to in-house and walk-in guests. Reception & Coordination Handle check-in and check-out efficiently using the hotel PMS. Answer guest inquiries regarding hotel facilities, room types, pricing, and availability. Maintain accurate guest records and ensure all sales entries are properly logged. Coordinate with housekeeping, reservations, and accounting for smooth operations. Communication & Reporting Prepare daily sales and guest activity reports for management. Maintain guest...

About Triton Hotels: Triton Hotels is a growing hospitality brand in the Maldives, dedicated to offering unforgettable guest experiences through exceptional service, local warmth, and tropical charm. We operate multiple properties in Maafushi, including Triton Prestige Seaview & Spa, Triton Beach Hotel & Spa, and our latest addition, Triton Exotica. Job Description: As a Guest Relations Officer / Front Office Staff , you will be the face of Triton Hotels, playing a key role in creating outstanding first and lasting impressions for our guests. You will work closely with the reservations, housekeeping, and operations teams to ensure seamless service from arrival to departure. Key Responsibilities: Welcome guests warmly upon arrival and assist with check-in/check-out procedures Handle guest inquiries, requests, and complaints professionally and efficiently Coordinate with other departments to ensure a smooth guest experience Maintain...