Outlet Supervisor

We are seeking an experienced and service-focused Outlet Supervisor to support the daily operation of assigned Food & Beverage outlets, ensuring high standards of service, guest satisfaction, cleanliness, team performance and cost control.

The successful candidate will work closely with the Outlet Manager and F&B Management team and will also support other Food & Beverage outlets as required.

Key Responsibilities

• Supervise the daily operation of the assigned Food & Beverage outlet.
• Ensure outlet setup, cleanliness, guest service and equipment usage meet established standards.
• Monitor staff hygiene, grooming and attendance.
• Maintain effective stock control and proper handling of requisitions, wastage, spoilage and breakages.
• Implement and reinforce management policies, procedures and service standards.
• Support team orientation, coaching, performance appraisals and training activities.
• Maintain effective employee relations and assist with staffing productivity.
• Conduct pre-shift briefings and communicate important operational information such as house count, menu changes and promotions.
• Keep the F&B Operations Manager informed of service activities, progress and operational issues.
• Support cross-exposure and training opportunities within F&B areas.
• Supervise the preparation, presentation and service of food and beverage products to ensure consistent quality.
• Maintain a visible presence in the outlet and interact with guests to obtain feedback.
• Handle guest requests and complaints professionally and ensure appropriate follow-up.
• Familiarize yourself with regular, long-stay, VIP and special-request guests.
• Assist with the implementation of promotions and special events.
• Monitor sales performance and support upselling of food, beverage, daily specials and slow-moving items.
• Provide feedback to support achievement of sales and revenue targets.
• Monitor furniture, fixtures and operating equipment for cleanliness, quality, quantity and proper usage.
• Maintain outlet profitability by controlling payroll, equipment costs, misuse and losses.
• Use resort systems to process guest charges, prepare forecasts, revenue reports and correspondence.
• Maintain full knowledge of all Food & Beverage products and current promotions.
• Ensure compliance with Health & Safety, Food Hygiene and operational standards.
• Provide continuous on-the-job training and monitor the progress of departmental trainers.
• Perform other duties as assigned by Management.

Qualifications & Experience

• High school diploma preferred, or an equivalent combination of education, training and relevant experience.
• Minimum 2 years’ previous hotel restaurant service experience.
• At least 1 year of supervisory experience.
• Strong knowledge of Food & Beverage service in a hotel, resort or quality restaurant environment.
• Good understanding of service standards, stock control, cost control and outlet operations.
• Strong leadership, communication and team-management skills.
• Good guest relations and complaint-handling ability.
• Ability to organize staff, delegate duties and monitor performance effectively.
• Good computer literacy and ability to prepare operational reports and correspondence.
• Ability to communicate effectively in English.
• Conversational French, German or another European language would be an advantage.
• First Aid Training preferred.

Personal Attributes

• Hands-on and able to lead by example.
• Proactive and confident in decision-making.
• Strong attention to detail and follow-up.
• Guest-focused and service-oriented.
• Organized, reliable and able to work effectively under pressure.
• Flexible to work varying shifts, evenings, weekends and public holidays according to resort requirements.
• Professional, neat and well-groomed appearance at all times.