Waiter

We are seeking friendly, professional and service-oriented Waiters to deliver courteous and efficient food and beverage service while creating a welcoming and enjoyable dining experience for our guests.

The successful candidates will support the outlet team in maintaining service standards, cleanliness, guest satisfaction and smooth day-to-day Food & Beverage operations.

Key Responsibilities

• Provide friendly, courteous and timely food and beverage service to guests.
• Welcome guests warmly and ensure they feel comfortable and well attended to.
• Set up the assigned station according to established service standards before each service.
• Maintain cleanliness and organization of restaurant and bar areas at all times.
• Take guest orders accurately and repeat orders when necessary to confirm details.
• Serve food and beverages according to F&B service standards.
• Replenish beverages and check regularly on guest satisfaction.
• Present guest checks for signature in a timely and professional manner.
• Handle minor guest concerns professionally and report all complaints and comments to the Supervisor.
• Maintain full knowledge of current promotions, menus and available Food & Beverage products.
• Recommend and upsell food and beverage items whenever appropriate.
• Familiarize yourself with regular, long-stay, VIP and special-request guests.
• Assist with table setup and special arrangements for birthdays, anniversaries and other occasions.
• Maintain control of the assigned station and ensure guests are continuously attended to.
• Maintain good working relationships with colleagues and support teamwork across the outlet.
• Participate in departmental training sessions and continuous service development.
• Follow instructions from the Head Waiter, Supervisor and Management.
• Perform other duties and special guest requests as assigned.

Food Safety & Hygiene

• Follow all Health & Safety, Food Hygiene and sanitation requirements.
• Maintain high personal grooming and hygiene standards at all times.
• Promote and comply with the resort HACCP program.
• Participate in regular HACCP training and refresher sessions.
• Hold or be able to attain the required Level 1 HACCP Food Safety certification within the required period.

Qualifications & Experience

• High school diploma preferred, or an equivalent combination of education, training and relevant experience.
• Minimum 1 year of previous hotel or restaurant service experience.
• Basic knowledge of food and beverage preparation and service.
• Ability to communicate effectively in English.
• Conversational French, German or another European language would be an advantage.
• Good knowledge of menu items with the ability to explain and promote products to guests.
• Basic written English skills for operational requirements.
• Good interpersonal and guest-service skills.
• Ability to remain standing and work effectively during busy service periods.

Personal Attributes

• Friendly, courteous and guest-focused.
• Positive attitude with a genuine passion for service.
• Reliable, punctual and well presented.
• Attentive to guest needs and able to read guest cues and body language.
• Team-oriented and willing to support colleagues.
• Flexible to work varying shifts, evenings, weekends and public holidays according to resort requirements.
• Professional, neat and well-groomed appearance at all times.