Head Waiter

We are seeking an experienced and service-focused Head Waiter to oversee an assigned Food & Beverage station and ensure consistently high standards of service, guest satisfaction, hygiene and operational efficiency.

The successful candidate will support the Outlet Supervisor and F&B Management team in leading the service team, maintaining outlet standards and creating a professional and welcoming dining experience for our guests.

Key Responsibilities

• Oversee the daily setup, cleanliness and operation of the assigned Food & Beverage station.
• Ensure professional, courteous and timely service is delivered at all times.
• Maintain high standards of food and beverage service, hygiene, grooming and cleanliness.
• Supervise proper use and cleanliness of outlet equipment, furniture and operating supplies.
• Monitor stock levels, requisitions, wastage, spoilage and breakages.
• Support the implementation of service procedures, management policies and service sequence standards.
• Guide, coach and train team members through regular on-the-job training.
• Monitor team attendance, performance and grooming standards.
• Maintain positive employee relations and support cross-training within other F&B areas.
• Keep the Senior Outlet Supervisor and F&B Operations Manager informed of service activities, guest feedback and operational issues.
• Supervise the preparation, presentation and service of food and beverages to maintain required quality standards.
• Maintain a visible presence in the outlet and interact with guests to obtain feedback.
• Handle guest requests and complaints professionally and ensure appropriate follow-up.
• Ensure VIP, regular and long-stay guest preferences are recognized whenever possible.
• Support promotional activities and encourage the sale and upselling of food and beverage items.
• Promote daily specials and slow-moving items as directed.
• Monitor outlet sales and provide feedback to support revenue targets.
• Ensure all equipment is used correctly and maintained in good condition.
• Maintain compliance with Health & Safety, Food Hygiene and HACCP standards.
• Ensure correct food temperatures, presentation and product quality are maintained during service.
• Maintain full knowledge of menus, beverages, promotions and available products across F&B outlets.
• Perform other duties as assigned by Management.

Qualifications & Experience

• High school diploma preferred, or an equivalent combination of education, training and relevant experience.
• Minimum 2 years' previous hotel restaurant service experience.
• Strong knowledge of Food & Beverage service in a hotel, resort or quality restaurant environment.
• Good knowledge of food and beverage products, menu items and service procedures.
• Ability to supervise and guide a service team effectively.
• Strong guest relations and complaint-handling skills.
• Ability to communicate effectively in English.
• Conversational French, German or another European language would be an advantage.
• Good organizational skills with strong attention to detail.
• Ability to work standing for extended periods and perform effectively in a busy service environment.
• First Aid Training required or preferred in accordance with company standards.
• Level 2 HACCP or the ability to attain the required certification is preferred.

Personal Attributes

• Friendly, courteous and guest-focused.
• Hands-on and able to lead by example.
• Proactive and confident in making operational decisions.
• Strong attention to detail and follow-up.
• Professional, reliable and well groomed.
• Flexible to work according to the operational requirements of the resort.