2 guest relations officer jobs found

A Hotel Manager oversees all daily operations—including housekeeping, front office, and maintenance—to ensure maximum guest satisfaction, high service standards, and profitability. Key responsibilities include staff management, financial planning (budgeting/forecasting), marketing strategy, and ensuring health and safety compliance. They often resolve complex guest issues and work irregular hours.   Key Responsibilities Operational Management: Overseeing all departments, including front desk, housekeeping, food and beverage, and maintenance to ensure efficient, high-quality service. Financial Performance: Setting room rates, managing budgets, tracking expenses, and driving revenue to meet profitability targets. Staff Leadership: Recruiting, training, supervising, and motivating staff, as well as managing performance, schedules, and compliance with HR policies. Guest Experience: Resolving guest complaints, addressing special requests, and...

A Front Office Assistant Manager supports the Front Office Manager in directing daily hotel operations, supervising front desk staff, and ensuring high guest satisfaction. Key duties include managing check-ins/outs, resolving guest complaints, handling scheduling, and maximizing room revenue. They typically require 2+ years of hospitality experience and strong communication skills.   Key Responsibilities and Duties Operational Oversight: Supervise front desk staff (reception, concierge, bell staff) to ensure smooth operations and compliance with hotel standards. Guest Relations: Handle guest requests, inquiries, and complaints efficiently to maintain high service standards. Staff Management: Assist with training, scheduling, and evaluating front office employees. Financial Duties: Oversee billing, cash operations, and ensure proper room rate management. Communication: Act as a liaison between guests and other departments (housekeeping,...