2 guest relations officer jobs found

A Front Office Assistant Manager supports the Front Office Manager in directing daily hotel operations, supervising front desk staff, and ensuring high guest satisfaction. Key duties include managing check-ins/outs, resolving guest complaints, handling scheduling, and maximizing room revenue. They typically require 2+ years of hospitality experience and strong communication skills.   Key Responsibilities and Duties Operational Oversight: Supervise front desk staff (reception, concierge, bell staff) to ensure smooth operations and compliance with hotel standards. Guest Relations: Handle guest requests, inquiries, and complaints efficiently to maintain high service standards. Staff Management: Assist with training, scheduling, and evaluating front office employees. Financial Duties: Oversee billing, cash operations, and ensure proper room rate management. Communication: Act as a liaison between guests and other departments (housekeeping,...

Job Description MAJOR FUNCTION Responsible for managing and coordinating all aspects of Food & Beverage departments with the goal of ensuring smooth operations, exceeding guest expectations and maximizing revenues and profits to agreed budgets. DUTIES AND RESPONSIBILITIES Develop and oversee all functions of the Food & Beverage Division. Maintain current licenses and permits as prescribed by your jurisdiction for your division. Assist with the development and implementation the Hotel sales and marketing plan. Develop the annual budget and targets for areas under your supervision. Prepare and produce detailed financial reports as required in a timely fashion. Use various financial management skills to analyze performance results to identify profitability shortfalls or opportunities to increase revenues, reduce costs, improve overall profitability and meet budget goals. Regularly monitor market performance, penetration, trends, practices and systems...