1 guest relations officer jobs found

A Front Office Assistant Manager supports the Front Office Manager in directing daily hotel operations, supervising front desk staff, and ensuring high guest satisfaction. Key duties include managing check-ins/outs, resolving guest complaints, handling scheduling, and maximizing room revenue. They typically require 2+ years of hospitality experience and strong communication skills.   Key Responsibilities and Duties Operational Oversight: Supervise front desk staff (reception, concierge, bell staff) to ensure smooth operations and compliance with hotel standards. Guest Relations: Handle guest requests, inquiries, and complaints efficiently to maintain high service standards. Staff Management: Assist with training, scheduling, and evaluating front office employees. Financial Duties: Oversee billing, cash operations, and ensure proper room rate management. Communication: Act as a liaison between guests and other departments (housekeeping,...