Security Guard

We are seeking a vigilant, professional and service-oriented Security Guard to help maintain a safe and secure environment for guests, employees and resort property.

The successful candidate will carry out regular patrols, monitor security systems, respond to incidents and emergencies, and handle security matters in a calm, courteous and professional manner.

Key Responsibilities

• Conduct regular foot patrols throughout the resort and perimeter areas to identify potential safety and security risks.
• Monitor guest, employee and property safety throughout assigned shifts.
• Respond promptly and professionally to emergencies, disturbances, safety hazards and security concerns.
• Assist with fire, medical and other emergency situations in accordance with resort procedures.
• Maintain order and address undesirable conduct or violations of resort policies in a calm and restrained manner.
• Assist guests and employees with security-related concerns, including door lock issues and emergency assistance.
• Monitor CCTV systems and report suspicious activity or alarms immediately to the Security Supervisor.
• Answer security telephone and emergency hotline calls and respond according to priority.
• Prepare and maintain accurate daily security logs, incident reports and related documentation.
• Maintain working knowledge of resort life-safety systems, including emergency exits, alarm points, fire extinguishers and other safety equipment.
• Control access to designated employee and operational areas.
• Check packages or items leaving designated areas in accordance with resort procedures.
• Receive, record, store and assist with inquiries relating to Lost and Found items.
• Escort guests or employees when required.
• Provide accurate resort information and directions when requested.
• Use radios and other communication equipment effectively during daily operations.
• Perform other security duties as assigned by the Security Supervisor or Management.

Qualifications & Experience

• Grade 10 education or equivalent.
• Previous experience in Security, Law Enforcement, Military or a similar protective-services role is preferred.
• Good understanding of security, safety and emergency-response procedures.
• Ability to communicate clearly in English, both verbally and in writing.
• Additional language skills would be an advantage.
• Ability to prepare clear and accurate incident reports.
• Strong observation and attention-to-detail skills.
• Ability to deal with guests and employees using patience, tact and diplomacy.
• Able to follow written and verbal instructions accurately.
• Physically fit and able to stand, walk and patrol for extended periods.
• Able to bend, stoop, kneel, climb stairs or ladders and assist with emergency situations when required.
• Ability to lift and move reasonable loads as required by the role.
• CPR certification and First Aid Training are preferred.

Personal Attributes

• Alert, responsible and dependable.
• Calm and professional in emergency situations.
• Courteous and respectful when dealing with guests and colleagues.
• Strong sense of integrity and confidentiality.
• Good judgment and situational awareness.
• Flexible to work shifts, nights, weekends and public holidays according to resort operational requirements.
• Professional, neat and well-groomed appearance at all times.