Housekeeping Supervisor

We are seeking an experienced and hands-on Housekeeping Supervisor to support the daily Housekeeping operation and ensure consistently high standards of cleanliness, presentation and guest satisfaction across guestrooms and public areas.

The successful candidate will supervise Room Attendants, monitor room readiness and work closely with the Executive Housekeeper and other departments to ensure rooms are prepared efficiently for arriving guests.

Key Responsibilities

• Supervise daily guest room assignments and monitor the performance of Room Attendants.
• Inspect guestrooms and identify any cleaning or presentation deficiencies before rooms are released.
• Prepare daily room allocations and support the opening and closing of the Housekeeping office.
• Ensure guestrooms and common areas are maintained to consistently high cleanliness standards.
• Supervise and, when required, assist with cleaning, mopping, scrubbing, sanitizing and floor care activities.
• Inspect Room Attendant carts and ensure required supplies and equipment are available.
• Report maintenance defects promptly to the Engineering Department.
• Raise and follow up work orders for repairs involving furniture, windows, doors, plumbing, air-conditioning, electrical systems and other room defects.
• Ensure reported maintenance issues are followed through to completion.
• Handle Lost and Found items in accordance with resort procedures.
• Support Senior Housekeeping Supervisors in conducting inventories of Housekeeping supplies and equipment.
• Control the issue and usage of supplies and equipment and maintain appropriate records.
• Monitor waste, misuse and unnecessary consumption of Housekeeping materials.
• Prepare required periodic and monthly reports.
• Support Housekeeping Management in all aspects of daily operations.
• Coach, guide and train Room Attendants to improve performance, efficiency and service standards.
• Ensure guestrooms are returned to Reception promptly for arriving guests.
• Handle guest inquiries and complaints professionally and work toward timely resolution.
• Maintain strong communication with guests, colleagues and other departments.
• Promote a positive and cooperative team environment.
• Contribute ideas and suggestions to improve operational and environmental procedures.
• Ensure all duties are carried out in a safe and responsible manner.
• Perform other duties as assigned by the Executive Housekeeper or Management.

Qualifications & Experience

• GCE O' Level with at least 2 passes, or Certificate III in Accommodation Operations or equivalent qualification.
• Minimum 1 year of relevant experience in Housekeeping operations, preferably within a hotel or resort environment.
• Previous supervisory exposure would be an advantage.
• Good knowledge of Housekeeping cleaning standards and procedures.
• Knowledge of cleaning chemicals, chemical control and safe usage.
• Good computer literacy, including Microsoft Word and Excel.
• Strong leadership and team-management skills.
• Good training and coaching ability.
• Strong interpersonal and communication skills.
• Ability to follow written and verbal instructions accurately.
• Good organizational skills with the ability to prioritize daily room operations.

Personal Attributes

• Hands-on and able to lead by example.
• Guest-focused and service-oriented.
• Proactive in identifying and resolving operational issues.
• Strong attention to detail.
• Motivated, flexible and willing to learn.
• Cooperative team player with good interpersonal skills.
• Able to work effectively under pressure and respond quickly to changing operational needs.
• Flexible to work varying shifts, weekends and public holidays according to resort requirements.
• Professional, neat and well-groomed appearance at all times.