Room Attendant

We are seeking a reliable and detail-oriented Room Attendant to clean and service guest rooms in accordance with resort procedures and quality standards, ensuring a comfortable, hygienic and welcoming environment for our guests.

The successful candidate will work closely with the Housekeeping Supervisor to maintain high standards of room cleanliness, presentation and guest satisfaction.

Key Responsibilities

• Clean and service assigned guest rooms according to established Housekeeping standards and procedures.
• Make beds, remove soiled linen and collect clean linen from designated storage areas.
• Clean bathrooms, windows, floors, furniture, doors, shelves and other room surfaces thoroughly.
• Replenish guest room amenities, linen and supplies according to resort standards.
• Sweep, mop and maintain overall room cleanliness and presentation.
• Empty waste bins and ensure rooms are left clean, tidy and ready for guests.
• Record and update the status of assigned guest rooms on daily task sheets.
• Follow established key-control procedures when collecting and returning room keys or key cards.
• Check, record and restock minibar items accurately and prepare the required billing information.
• Report any lost property found in guest rooms immediately in accordance with resort procedures.
• Report maintenance defects, damaged equipment or other room-related issues promptly to the Supervisor.
• Refer guest complaints, requests or concerns to the Housekeeping Supervisor when necessary.
• Handle cleaning equipment, guest belongings and room supplies with care.
• Follow all cleaning, hygiene, safety and chemical-handling procedures.
• Perform other Housekeeping duties as assigned by the Supervisor or Management.

Qualifications & Experience

• High school education or equivalent combination of education, training and relevant experience.
• At least 1 year of previous Housekeeping or Room Attendant experience is an advantage.
• Basic written and spoken English skills.
• Basic understanding of guest room cleaning procedures and service standards.
• Knowledge of the correct use and safe handling of cleaning chemicals.
• Ability to follow instructions and established procedures accurately.
• Physically fit and able to stand, bend, lift and work for extended periods.
• First Aid Training is preferred.

Personal Attributes

• Reliable, hardworking and punctual.
• Detail-oriented with a strong focus on cleanliness.
• Guest-focused and respectful of privacy.
• Responsible when handling guest belongings and resort property.
• Able to work independently and as part of a team.
• Flexible to work varying shifts, weekends and public holidays according to resort requirements.
• Professional, neat and well-groomed appearance at all times.