Executive Housekeeper

We are seeking an experienced Executive Housekeeper to direct and organize the activities of the Housekeeping Department, maintaining high standards of cleanliness, service and presentation while operating within established budget goals.

Key Responsibilities

• Plan and direct the daily administration and operation of the Housekeeping Department.
• Assign and delegate responsibilities across Housekeeping areas, including Floor Supervisors, Mini Bar and Laundry.
• Develop, implement and monitor departmental schedules to meet operational requirements and budgeted goals.
• Control departmental costs, including labor, supplies and equipment.
• Ensure proper use, maintenance, repair and storage of Housekeeping supplies, equipment and facilities.
• Maintain appropriate stock levels and ensure effective inventory control.
• Support Housekeeping Supervisors in achieving required standards of quality, service, safety and cleanliness.
• Prepare and monitor budgets, forecasts, purchase specifications, reports and presentations.
• Continuously evaluate team performance and identify areas for improvement.
• Plan and conduct training and development programs to maintain a well-trained and motivated Housekeeping team.
• Support career development and advancement of qualified team members.
• Prepare job descriptions and conduct regular departmental meetings.
• Conduct regular inspections throughout the resort to ensure furnishings, fixtures, equipment and facilities are maintained in good condition.
• Coordinate preventive maintenance and renovation requirements with the Engineering Department.
• Ensure Housekeeping operations comply with the resort's HACCP and hygiene requirements, including proper handling and laundering of kitchen uniforms and hygienic cleaning of in-room crockery.
• Actively participate as a member of the Department Head Committee.
• Perform other duties as required according to resort operational needs.

Qualifications & Experience

• College degree in a related field.
• Minimum 5 years' experience in hotel Housekeeping operations.
• Minimum 3 years' management experience.
• Minimum 3 years' experience in a similar position.
• Strong knowledge of Housekeeping operations, budgeting, forecasting, inventory and cost control.
• Strong leadership, organizational and team-development skills.
• Excellent guest relations, communication and problem-solving skills.
• Ability to communicate effectively in English, both verbally and in writing.
• Good computer skills and ability to accurately prepare and maintain operational records.
• Knowledge and experience in Opera PMS.
• Awareness of HACCP and food-safety requirements affecting housekeeping operations.
• Level 1 HACCP Food Safety certification, or willingness to attain the certification, is recommended.
• CPR and First Aid certification preferred.
• Flexible to work varying schedules, weekends and public holidays according to resort operational requirements.
• Professional, neat and well-groomed appearance.