Recreation Manager

We are seeking an energetic and experienced Recreation Manager to organize and lead the resort's Sports, Entertainment & Activities operations, ensuring professional, engaging and efficient service while maximizing guest satisfaction, departmental profitability and cost control.

Key Responsibilities

• Lead and manage all Sports, Entertainment & Activities programs and ensure departmental goals are achieved.
• Organize and actively participate in resort entertainment programs, including themed nights, tournaments, marine presentations, cultural events, movie nights, games and live entertainment.
• Plan, organize and lead the resort's Christmas and New Year festive programs.
• Organize excursions, fishing trips, sports activities, special activities and evening entertainment.
• Occasionally accompany guest cruises for periods of approximately 2–4 days when required.
• Conduct guest welcome briefings and presentations confidently to groups and large audiences.
• Develop activity and entertainment programs and prepare action plans for their successful implementation.
• Review existing programs and introduce new activities and special experiences to continuously enhance guest satisfaction.
• Ensure evening entertainment and scheduled activities run smoothly and on time.
• Liaise closely with relevant departments to ensure operational support is provided in a timely and effective manner.
• Monitor daily excursion and Sports Centre billings and ensure accurate submission of departmental covers and records to Accounts.
• Review excursion pre-bookings, posted bills and next-day sign-up sheets.
• Ensure excursion communications are circulated to relevant departments on time.
• Prepare departmental duty rosters and ensure team members report for duty as scheduled.
• Ensure all SEA outlets and activity areas open and close according to established operating hours.
• Monitor lobby coverage during excursion departures, evening shifts and peak operating periods.
• Maintain accurate attendance records and departmental documentation.
• Ensure snorkeling equipment, life jackets and related safety equipment records are properly maintained.
• Continuously evaluate team performance and implement improvements to SEA services.
• Plan and conduct training and development programs to maintain a well-trained and motivated team.
• Prepare budgets, forecasts, purchase specifications, reports and presentations.
• Monitor departmental costs, labor, supplies and equipment to achieve budget goals.
• Prepare supply requirements and ensure necessary equipment and materials are ordered and received on time.
• Perform other duties as assigned by Management.

Qualifications & Experience

• University degree or Hospitality Diploma, or equivalent relevant experience.
• Minimum 3 years' experience in a similar position in a resort hotel.
• Previous Club Med experience is preferred.
• Fluency in English is essential, both spoken and written.
• Strong experience and confidence in swimming and snorkeling.
• Good knowledge of resort excursions, sports, recreational activities and entertainment operations.
• Strong leadership, customer service and team-management skills.
• Confident public speaker with strong presentation and event-hosting skills.
• Friendly, outgoing and courteous personality with the ability to engage guests of different nationalities and age groups.
• Ability to handle guest concerns with patience, tact and diplomacy.
• Strong organizational skills with the flexibility to work varying schedules according to resort operations and entertainment programs.
• Physically fit and able to actively participate in sports, excursions and entertainment activities.
• Good numerical and administrative skills.
• Computer literate with the ability to accurately maintain operational records.
• Knowledge of Opera PMS is an advantage.

Licences / Certifications

• CPR certification preferred.
• Basic First Aid certification preferred.
• Basic Fire Safety certification preferred.
• Swimming and snorkeling certification/training preferred.
• Scuba diving certification or training is an advantage.

Personal Attributes

• Energetic and highly guest-focused.
• Strong leadership and organizational skills.
• Confident in hosting events and speaking in front of large audiences.
• Entertaining, approachable and comfortable participating in activities such as karaoke and resort entertainment.
• Flexible and comfortable working evenings, weekends and varying schedules according to operational requirements.
• Professional, neat and well-groomed appearance.