JW Marriott Maldives

JW Marriott Maldives Resort & Spa, is set on the stunning island of Vagaru, Shaviyani Atoll, a scenic 55 minutes flight by seaplane from Velana International Airport, Male, Maldives. The property will feature 61 beach and overwater villas, ranging from 192 sqm to 638 sqm, all with private pools, spacious wooden decking and an array of other offerings to be announced soon. Eclectic dining and imbibing experiences will be highlighted throughout the property’s 5 outlets, 3 full service bars, a wine room, chef’s garden and the curry pit. Additional features of the island are, a library, 2 pools’ (a common central pool and an adult ‘only’ pool), an Adult Entertainment Centre, Spa by JW, Kid's Club by JW, as well as professional water sports services and boutiques.”

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.



JW Marriott Maldives JW Marriott Maldives Resort And Spa
Feb 10, 2018
Full time
Start Your Journey With Us Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott   is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests. JOB SUMMARY Responsible for following established procedures in ordering, receiving, storing, distributing and payment of items. Formulates an approved vendors list encompassing all categories. CANDIDATE PROFILE Education and Experience • 4-year bachelor's degree in Finance and Accounting or related major. CORE WORK ACTIVITIES Managing Work, Projects, Policies, and Standards for Purchasing Across Departments • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. • Assures sanitation compliance. • Assists Executive Chef in all aspects of purchasing (e.g., Food, Beverage and Controllable) to ensure quality and profitability. • Orders all food and beverage based on business needs. • Assists Executive Chef in maintaining/lower budgeted food/controllable costs. • Delegates and enforces first in/first out inventory rotation for all storeroom products. • Maintains sanitation and safety standards as specified in the brand guidelines. • Ensures that proper safeguards are in effect for the security of the food and beverage storeroom assets. • Enforces item use-up with storeroom personnel and kitchen management to keep inventory at lowest level possible levels. • Communicates with kitchen, restaurant management and vendors to ensure timing of deliveries satisfies advanced food production needs. • Checks invoice on goods received against shipment to ensure quantity, quality, weights and purchase specifications are as ordered. • Uses existing computer programs to perform daily and period end food and beverage costs. • Maintains inventory controls for proper levels, dating, rotation, requisitions, etc. • Completes administrative tasks on a timely basis (e.g., C-7s, menu costing, general office duties). • Completes period end inventory according to Food and Beverage and Accounting standard operation procedures. • Calculates figures for food and beverage inventory. • Ensures that price and product availability issues are communicated as needed to the F & B Director and Executive Chef. • Ensures all LSOP's are adhered to by all employees. • Receives and inspects all deliveries. • Maintains an accurate controllable log and beverage perpetual • Ensures accurate administration of all invoices, and adherence to proper bookkeeping procedures. Demonstrating and Applying Accounting Knowledge to Purchasing Operations • Demonstrates knowledge of job-relevant issues, products, systems, and processes. • Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. • Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. • Keeps up-to-date technically and applying new knowledge to your job. Supporting Purchasing Operations • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Ensure disciplinary situations are addressed in timely fashion and with consistency. • Ensures performance reviews are completed on a timely basis for supervisors and non-management employees. Maintaining Finance and Accounting Goals • Submits reports in a timely manner, ensuring delivery deadlines. • Ensures profits and losses are documented accurately • Achieves and exceeds goals including performance goals, budget goals, team goals, etc • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Interacts with kitchen staff, vendors and Executive Chef. • Uses existing computer programs effectively to post invoices, update items and costs. • Attends and participates in all pertinent meetings. • Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Managing Discipline Work, Projects, and Policies • Coordinates and implements accounting work and projects as assigned. • Coordinates, implements, and follows up on audits for all areas of property operations. • Complies with  State laws applying to operations procedures. • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Analyzes information and evaluates results to choose the best solution and solve problems. • Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. • Balances ledgers. Supporting Property Operations • Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Evaluates if discipline teams are meeting service needs and provides feedback to teams. • Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place. • Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. • Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. • Works with team to put sustainable work processes and systems in place that support the execution of the strategy. • Reviews reports and financial statements to determine operations performance against budget. • Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing and Monitoring Activities that Affect the Customer and Guest Experience • Provides excellent customer service by being readily available/approachable for all customers and guests. • Takes proactive approaches when dealing with customers and guest concerns. • Extends professionalism and courtesy to customers and guests at all times. • Responds timely to customer service department request. • Ensures all team members meet or exceed all hospitality requirements. Supporting Profitability • Supports annual quality audits. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Supporting Safety Standards and Work Procedures • Implements property emergency plan. • Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS. • Implements and sustains property accident prevention programs. • Follows property-specific recovery plans. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Demonstrates self confidence, energy and enthusiasm. • Manages group or interpersonal conflict. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Manages time and possesses organizational skills. • Presents ideas, expectations and information in a concise, organized manner. • Uses problem solving methodology for decision making and follow up. • Makes calls if necessary.  Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
JW Marriott Maldives JW Marriott Maldives Resort And Spa
Feb 10, 2018
Full time
Start Your Journey With Us Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott   is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests. JOB SUMMARY Manages the hotel’s day-to-day Accounting function, assisting the Cluster Director of Finance in providing financial leadership to the business and clear structure and direction to the Finance team. Primary responsibilities include preparation and analysis of the financial reports and reconciliations, internal and external reporting, budgeting/forecasting, audit and control, asset and liability reconciliation, working capital and cash control. CANDIDATE PROFILE Education and Experience • Full/part-qualified accounting qualification or Bachelor's degree (B. A.) from four-year College or University; or three years related experience and/or training; or equivalent combination of education and experience. • Hotel accounting experience is essential, operational experience is also preferred but not essential. SKILLS AND KNOWLEDGE • Hotel Operational Finance knowledge – previous Asst DOF or smaller hotel Director of Finance • Numeracy - using mathematics to solve problems, calculations, presentations etc. • Computer Skills – Strong computer skills, particularly Excel and preferably Opera, PeopleSoft, Micros • Reading Comprehension - Understanding written sentences and paragraphs in work related documents. • Writing - Communicating effectively in writing as appropriate for the needs of the audience. • Economics and Accounting - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data. • Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. • Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems. • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources • Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control (e.g., accounting and budgeting). CORE WORK ACTIVITIES Achieving Business Results • Supports strategies and conducts activities to drive financial results, guest satisfaction, human capital index and market share. • Effectively manages the day to day operation of Accounting to execute finance and accounting responsibilities for the property. • Assists the Cluster DOF in developing the annual business plan, budgets, forecasts, financial reports, tax compliance, and profit and loss statements. • Works through own team and influencing department managers to ensure appropriate controls are in place to manage business risks. • Assists in the hiring of accounting associates, and development and retention of a diverse high caliber workforce to provide strong functional expertise to the property and the discipline. • Sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success. Supporting Profitability and Revenue Goals • Meets Report Delivery Deadlines – • Submits reports in a timely manner, ensuring delivery deadlines. • Verifies P&L Accuracy • Verifies that profits and losses are documented accurately, in line with Marriott Processes and procedures. • Communicates with and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Demonstrates leadership by using interpersonal and communication skills to lead, influence, and encourages others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Achieves and and exceeds goals including performance goals, budget goals, team goals, etc. • Demonstrates knowledge of job-relevant issues, products, systems, and processes. • Develops specific goals and plans to prioritize, organize, and accomplish work and the work of the finance team. • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Analyzes information and evaluates results to choose the best solution, solve problems and make decisions.. • Informs and/or updates the executives, peers and subordinates on relevant information in a timely manner. • Verifies that all Taxes are current, collected and/or accrued. • Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. • Processes information; compiles, codes, categories, calculates, tabulates, audits, or verifies information or data. • Evaluates information to determine compliance with standards, using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. • Updates and uses relevant knowledge, keeps up-to-date technically and applying new knowledge to job. Assists in Conducting Strategic Planning and Decision Making • Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors. • Advises the Cluster Executive committee on existing and evolving operating/financial issues. • Provides on going analytical support (e.g. monitoring the operating department’s actual and projected sales and profit and coaches management team to ensure financial goals are met and opportunities are identified and addressed). • Provides assistance to the Cluster DOF in developing the annual business plan, budgets and monthly forecasts. • Provides analytical support during budget reviews to identify cost saving and productivity opportunities. • Provides direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization. • Orients hotel managers to the accounting function and coaches to effectively manage their department’s financial performance. • Produces accurate and timely financial reports to support effective decision making. • Provides meaning or context to the financial results. • Verifies that the P&L is accurate (i.e., costs are properly matched to revenue, costs are recorded in the proper accounts) and statements are delivered to appropriate individuals in a timely manner. Managing Projects and Policies • Maintains a strong accounting & operational control environment to safeguard assets improve operations and profitability and manage business risks. • Produces accurate forecasts that enable operations to react to changes in the business. • Reconciles balance sheet and ensures account balances are current and supported by appropriate documentation in accordance with SOPs. Managing and Conducting Human Resource Activities • Facilitates critique meetings to review results with management team. • Celebrates successes and publicly recognizes the contributions of team members. • Leverages strong functional leadership and communication skills to influence the management team and to lead own team. • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. • Creates a working environment that enables the retention of top talent and where individuals perform at their best. • Verifies that team members are cross-trained to support successful daily operations. • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. • Encourages open dialogue between team members. • Assigns team members and other department managers clear accountability to accomplish goals. • Uses all available on the job training tools for associates. • Manages internal, external and regulatory audit processes and ensures compliance with Standard Operating Procedures (SOPs), verifying that hotel policies are administered fairly and consistently. • Verifies that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Generates and reviews financial reports that are linked to the plan’s financial goals. • Verifies that tax rates used for sales/use tax are current and proper amounts are collected and/or accrued. • Completes adhoc requests from Cluster DOF & Assistant Cluster DOF. OTHER • Performs other duties as assigned to meet business needs.  Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
JW Marriott Maldives JW Marriott Maldives Resort And Spa
Feb 10, 2018
Full time
Start Your Journey With Us Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott   is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests. JOB SUMMARY Maintains the transient rooms inventory for the hotel(s) and responsible for maximizing transient revenue. The Revenue Manager releases group rooms back into general inventory and ensures clean booking windows for customers. The position recommends pricing and positioning of cluster properties. In addition, the position oversees the inventory management system to verify appropriateness of agreed upon selling strategies. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 3 years experience in the revenue management, sales and marketing, or related professional area. OR • 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 1 year experience in the revenue management, sales and marketing, or related professional area. CORE WORK ACTIVITIES Analyzing and Reporting Revenue Management Data • Compiles information, analyzes and monitors actual sales against projected sales. • Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. • Analyzes information and evaluates results to choose the best solution and solve problems. • Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Conducts sales strategy analysis and refines as appropriate to increase market share for all properties. • Maintains accurate reservation system information. • Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. • Generates updates on transient segment each period. • Assists with account diagnostics process and validates conclusions. Executing Revenue Management Projects and Strategy • Updates market knowledge and aligns strategies and approaches accordingly. • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions. • Establishes long-range objectives and specifying the strategies and actions to achieve them. • Takes a predetermined strategy and drives the execution of that strategy. • Demonstrates knowledge of job-relevant issues, products, systems, and processes. • Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.). • Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements. • Provides revenue management functional expertise to cluster general managers, leadership teams and market sales leaders. • Ensures hotel strategies conform to brand philosophies and initiatives. • Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate. • Prepares sales strategy meeting agenda, supporting documentation. • Communicates proactively with properties regarding rate restrictions and strategy. • Manages rooms inventory to maximize cluster rooms revenue. • Assists hotels with pricing and provides input on business evaluation recommendations. • Leads efforts to coordinate strategies between group sales offices. • Supports cluster selling initiatives by working with all reservation centers. • Uses reservations system and demand forecasting systems to determine, implement and control selling strategies. • Checks distribution channels for hotel positioning, information accuracy and competitor positioning. • Ensures property diagnostic processes (PDP) are used to maximize revenue and profits. • Initiates, implements and evaluates revenue tests. • Provides recommendations to improve effectiveness of revenue management processes. • Communicates brand initiatives, demand and market analysis to hotels/clusters/franchise partners/owners. • Understands and communicates the value of the brand name as it relates to franchise partnerships and revenue management opportunities. • Promotes and protects brand equity. Building Successful Relationships • Develops and manages internal key stakeholder relationships in a proactive manner. • Acts as a liaison, when necessary, between property and regional/corporate systems support. Additional Responsibilities • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Attends staff/forecast/long range meetings as requested by properties.  Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
JW Marriott Maldives JW Marriott Maldives Resort And Spa
Feb 10, 2018
Full time
Start Your Journey With Us Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott   is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests. JOB SUMMARY Manages security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the security/loss prevention or related professional area. OR • 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area. CORE WORK ACTIVITIES Managing Security Operations • Assists in the development and implementation of emergency procedures. • Recommends follow-up action for security breaches. • Conducts investigation of all losses of property assets and refers to proper management for disposition. • Deploys security staff to effectively monitor and protect property assets. • Comply with all Corporate Security safety and security management guidelines and procedures. • Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service. • Conduct periodic patrols of entire property and parking areas. • Recognize success across areas of responsibility. • Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Identifies and makes recommendations for minimizing physical hazards and unsafe work practices. • Implements action plans to monitor and control risk. • Maintains required reports and documentation regarding patrols of property and parking areas. • Provides means for obtaining necessary medical attention on a timely basis. • Conducts hourly employee performance appraisals according to Standard Operating Procedures. • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. • Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Maintain first aid and CPR certifications required for Security officers. • Implements local authority requirement for security and safety. Leading Security Teams • Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers. • Celebrates successes by publicly recognizing the contributions of team members. • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Encourages and builds mutual trust, respect, and cooperation among team members. • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. • Serves as a role model to demonstrate appropriate behaviors. Ensuring Exceptional Customer Service • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Meet quality standards and customer expectations on a daily basis. • Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement. • Provides services that are above and beyond for customer satisfaction and retention. Conducting Human Resources Activities • Assists in minimizing cost of accident claims through aggressive claims management. • Brings issues to the attention of Human Resources as necessary. • Strives to improve service performance. • Administer property policies fairly and consistently. Additional Responsibilities • Analyzes information and evaluating results to choose the best solution and solve problems. • Develops and maintains a working relationship with local law enforcement authorities. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Provides guidance in setting health and safety policies and standards.  Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
JW Marriott Maldives JW Marriott Maldives Resort And Spa
Feb 10, 2018
Full time
Start Your Journey With Us Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott   is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests. JOB SUMMARY Functions as the leader of the property’s group sales effort for properties with a Director of Hotel Sales. Manages the property's reactive and proactive group sales efforts. Shares responsibility for achieving group revenue goals, guest and associate satisfaction. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property’s sales objectives. Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events. CANDIDATE PROFILE Education and Experience Required: • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. Preferred: • 4 year college degree. • Demonstrated skills in supervising a team. • Group sales experience. CORE WORK ACTIVITIES Managing Sales Activities • Functions as the leader of the property’s group sales effort in support of the Director of Hotel Sales. • Solicits, books and develops local group business. • Recommends booking goals for sales team members. • Develops and manages group sales revenue and operation budgets, and provides forecasting reports. • Works with management team to create and implement a group sales/marketing plan addressing revenue, customers and market. • Assists with selling, implementation and follow-through of group sales promotions. • Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). • Participates in and practices daily service basics of the brand (e.g.,, Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting). • Coordinates and deploys group sales resources on-property to monitor the pull-through and sustainment of sales strategies and selling solutions. • Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. • Manages the property's reactive and proactive group sales efforts. • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. • Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. • Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. • Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events. • Performs other duties, as assigned, to meet business needs. Building Successful Relationships • Works collaboratively with off-property sales channels (e.g., Group Sales with the Sales Office, Area Sales, Global Sales Organization (GSO), etc.) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative. • Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ,maintain guest satisfaction. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. • Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. • Develops a close working relationship with operations to execute strategies at the hotel level. Leadership • Manages and directs the on-property group sales effort to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective sales deployment strategies to grow market share. • Works with the Director of Sales and Marketing to establish understanding of sales strategy and effective implementation of this strategy for the hotel. • Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market. • Creates effective structures, processes, jobs and performance management systems are in place. • Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), align performance and rewards, addresses performance issues and holds staff accountable for successful results. • Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover. • Keeps an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR. • Supports tools and training resources to educate sales associates on winning catering solutions. • Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans. • Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates. • Transfers functional knowledge and develops group sales skills of other discipline managers. • Shares responsibility for achieving group revenue goals, guest and associate satisfaction. • Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property’s sales objectives.  Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
JW Marriott Maldives JW Marriott Maldives Resort And Spa
Feb 10, 2018
Full time
Start Your Journey With Us :  Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott   is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests. JOB SUMMARY Responsible for completing marketing plan for property. Manages all e-commerce opportunities. Develops a good working relationship with tourism bureaus and community leaders. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the sales and marketing or related professional area. OR • 2-year degree from an accredited university in Marketing, Business Administration, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Conducting Daily Marketing Activities that Achieve Department Goals • Assists in region-wide coordination of rooms, food and beverage, spa, and golf promotions. • Develops leisure marketing plan that addresses the distribution of rate offers, packages and programs designed to build occupancy. • Maintains, updates, and manages all web sites. • Coordinates offers and information for all publications and inserts with regard to brand loyalty reward mailings. • Develops brochure and property collateral materials. • Participates in all property imaging work (e.g., signage). • Uses and interprets all reporting necessary for sound marketing recommendations, including but not limited to DMA source market reports, past guest lists (utilizing leisure rate codes) and tracking. • Reviews and provides analysis on all website and email campaign tracking, for both individual property sites as well as corporate email campaign results and Marriott.com property reports. • Ensures consistent marketing message is communicated in all advertising and collateral efforts. • Manages marketing budget throughout year. • Provides regular tracking/ROI and analysis of promotions and website/email campaigns, using industry averages for ROI calculation, and uses this knowledge in future planning. • Tracks return on investment (ROI) of all marketing initiatives, including online, direct mail and print advertising. • Keeps track of actual versus planned marketing budgets and provides input and recommendations as needed regarding reallocation of funding. • Ensures consistency in individual property's voice on all guest touchpoints and marketing communications, not only following corporate graphic standards, but also on behalf of the individual property. Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Evaluates new marketing opportunities for the property. • Ensures property is represented on all quality internet sites that have the potential of providing business. • Works closely with respective Convention Bureaus and Chambers of Tourism. • Uses and interprets all reporting necessary for sound marketing recommendations, including but not limited to DMA source market reports, past guest lists (utilizing leisure rate codes) and tracking. • Reviews and provides analysis on all website and email campaign tracking, for both individual property sites as well as corporate email campaign results and Marriott.com property reports. • Develops strategic marketing plan for property, includes group, leisure and local efforts. • Plans and supervises all photo shoots, developing shot list while keeping goals of property and brand image in mind. Building Successful Relationships that Generate Sales & Marketing Opportunities • Identifies and communicates with distribution channels that can sell distress inventory to drive property occupancy. • Provides all sales channels with creative and unique tools to assist in the sales and marketing of the property. • Acts as liaison between corporate and individual properties in rolling out programs and making sure that properties are taking advantage of all opportunities provided through corporate. • Works with media buyer to plan and execute advertising. • Assists property in developing promotions for various campaigns, keeping in mind strategy and goals of promotion as well as Look No Further prerequisites. • Assists property with materials, tracking/analysis and presentations to owners. • Acts on behalf of property with all vendors, exacting a balance between quality work and price, requesting estimates and approving all materials as needed. Additional Marketing Responsibilities • Keeps detailed files and records on all matters relative to property's marketing materials (photo usage rights, vendor contracts, etc.). • Ensures that property is following all corporate marketing guidelines. • Approves all invoicing through MarrCom office.  Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
JW Marriott Maldives JW Marriott Maldives Resort & Spa
Feb 10, 2018
Full time
Start Your Journey With Us:   Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott   is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests. JOB SUMMARY Accountable for overall success of the daily pastry operations. Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all pastry areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all pastry food preparation areas. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in culinary, food and beverage, or related professional area. OR • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Leading the Discipline Teams • Supervises and manages employees; understands employee positions well enough to perform duties in employees' absence. • Supervises and coordinates activities of cooks and workers engaged in pastry preparation. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Ensures and maintains the productivity level of employees. • Supervises pastry preparation shift operations. • Communicates performance expectations in accordance with job descriptions for each position. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Ensures that regular on-going communication occurs with employees to create awareness of business objectives and communicate expectations, recognize performance and produce desired results. • Leads shifts while personally preparing food items and executing requests based on required specifications. • Represents the property in media events as needed. • Facilitates pastry classes for customers and the community. Ensuring Culinary Standards and Responsibilities are Met • Develops, designs, or creates new ideas and items for pastry kitchen. • Follows proper handling and right temperature of all food products. • Maintains food preparation handling and correct storage standards. • Recognizes superior quality products, presentations and flavor. • Ensures employees maintain required food handling and sanitation certifications. • Ensures compliance with all applicable laws and regulations regulations. • Assists the Executive Chef with menu development associated with pastry. • Operates and maintains all department equipment and reports malfunctions. • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. • Assists in determining how food should be presented and creates decorative food displays. Ensuring Exceptional Customer Service • Monitors and provides service behaviors that are above and beyond for customer satisfaction. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Supports service by communicating and assisting employees to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Responds to and handles guest problems and complaints. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Maintaining Culinary Goals • Sets and supports achievement of culinary goals associated with pastry products including performance goals, budget goals, team goals, etc. • Provides specific guidance to prioritize, organize, and accomplish daily pastry operations work. • Supports procedures for food and beverage portion and waste controls. • Purchases appropriate supplies and manage inventories according to budget. • Trains employees in safety procedures. Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Participates in training staff on menu items including ingredients, preparation methods and unique tastes. • Ensures property policies are administered fairly and consistently. • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Uses all available on the job training tools for employees. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Attends and participates in all pertinent meetings.  Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
JW Marriott Maldives JW Marriott Maldives Resort And Spa
Feb 10, 2018
Full time
Start Your Journey With Us:   Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott   is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests. JOB SUMMARY: Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES: Assisting in Food and Beverage Operations • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Provides excellent customer service to all employees. • Responds quickly and proactively to employee's concerns. • Uses coaching skills throughout the property. • Demonstrates self confidence, energy and enthusiasm. • Motivates and encourages staff to solve guest and employee related concerns. Ensuring Exceptional Customer Service • Provides excellent customer service. • Responds quickly and proactively to guest's concerns. • Understands the brand's service culture. • Sets service expectations for all guests internally and externally. • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. • Follows up to ensure complaints have been addressed to the guest's satisfaction. • Develops a relationship with all guests to build repeated clientele internally and externally. Additional Responsibilities as Assigned • Complies with all corporate accounting procedures. • Assists GM as needed with annual Quality audit.  Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
JW Marriott Maldives JW Marriott Maldives Resort And Spa
Feb 10, 2018
Full time
Start Your Journey With Us:  Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott   is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests. JOB SUMMARY: Assists in the oversight of the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Assisting in Managing Housekeeping Operations • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. • Works effectively with the Engineering department on guestroom maintenance needs. • Supervises the property general cleaning schedule. • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. • Inventories stock to ensure adequate supplies. • Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. • Assists in the ordering of guestroom supplies, cleaning supplies and uniforms. • Supports and supervises an effective inspection program for all guestrooms and public space. • Communicates areas that need attention to staff and follows up to ensure understanding. • Ensures all employees have proper supplies, equipment and uniforms. Managing Departmental Costs • Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals. • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Ensuring Exceptional Customer Service • Responds to and handles guest problems and complaints. • Strives to improve service performance. • Empowers employees to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Conducting Human Resources Activities • Participates as needed in the investigation of employee accidents. • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. • Ensures employees understand expectations and parameters. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Observes service behaviors of employees and provides feedback to individuals. • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. • Participates in the employee performance appraisal process, providing feedback as needed. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures.  Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
JW Marriott Maldives JW Marriott Maldives Resort And Spa
Feb 10, 2018
Full time
Start Your Journey With Us :  Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott   is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests. JOB SUMMARY Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Assists in supervising all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing) as applicable. CANDIDATE PROFILE:   Education and Experience • High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area. OR • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Assisting in Leading Kitchen Operations for Property • Provides direction for all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Ensures property policies are administered fairly and consistently. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Supervises and coordinates activities of cooks and workers engaged in food preparation. • Demonstrate new cooking techniques and equipment to staff. Setting and Maintaining Goals for Culinary Function and Activities • Develops and implements guidelines and control procedures for purchasing and receiving areas. • Establishes goals including performance goals, budget goals, team goals, etc. • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. • Manages department controllable expenses including food cost, supplies, uniforms and equipment. • Participates in the budgeting process for areas of responsibility. • Knows and implements the brand's safety standards. Ensuring Culinary Standards and Responsibilities are Met • Provides direction for menu development. • Monitors the quality of raw and cooked food products to ensure that standards are met. • Determines how food should be presented, and create decorative food displays. • Recognizes superior quality products, presentations and flavor. • Ensures compliance with food handling and sanitation standards. • Follows proper handling and right temperature of all food products. • Ensures employees maintain required food handling and sanitation certifications. • Maintains purchasing, receiving and food storage standards. • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Ensuring Exceptional Customer Service • Provides and supports service behaviors that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Ensures employees are treated fairly and equitably. • Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations. • Administers the performance appraisal process for direct report managers. • Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition. • Observes service behaviors of employees and provides feedback to individuals and or managers. • Manages employee progressive discipline procedures for areas of responsibility. • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Additional Responsibilities • Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems.  Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
JW Marriott Maldives JW Marriott Maldives Resort & Spa
Feb 10, 2018
Full time
Start Your Journey With Us Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott   is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests. JOB SUMMARY Responsible for daily operations of Leisure Club. Directs employee to successfully execute Leisure Club operations, including all programs and services. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area. OR • 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Managing Leisure Club Team • Ensures staff is trained on all brand standard operating procedures. • Selects vendors for the club’s retail operations and manages contract agreements. • Manages supply inventories and purchasing control, including uniforms. • Oversees retail product research, product selection and purchasing, product display. • Ensures all club equipment is in good condition and receives regular maintenance (e.g., steamers, electronic massage and facial tables, soaking tubs, pedicure chairs, magnifying mirrors, towel cabbies, nail dryers, UV sterilizers). • Maintains cleanliness of the club and related areas and equipment. • Identifies and recommends new products and product enhancements to remain competitive in the market. • Develops and implements employee incentive programs for up selling and retail commission programming. • Ensures service charges (based on house sales) are properly distributed to employees. • Works collaboratively with area Directors of Leisure to share service and product ideas. • Effectively investigates, reports and follows-up on guest incidents. Ensures corrective measures are implemented to prevent a reoccurrence. • Demonstrates knowledge and proficiency in all safety and emergency procedures. • Demonstrates knowledge and proficiency in the brand's accident prevention policy. • Fosters teamwork and communication among different departments. Managing Departmental Finances • Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. • Effectively schedules employees to business demands and tracks employee time and attendance. Monitors and manages the payroll function. • Performs payroll functions for commissioned service providers. • Manages department controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals. • Participates in the development of departmental capital expenditure goals. • Adjusts services and staffing levels to meet customer demand and budget expectations. • Ensures cash handling control policies are in place and followed by all Club employees. • Understands the impact of department’s operations on the overall hotel financial goals; educates staff on details as appropriate. • Participates in the budgeting process for the club and related areas. • Prepares weekly and period end P&L critiques. Managing Sales and Revenue Management Activities • Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded. • Educates staff on ways to up sell the services and products offered at the club. • Makes decisions on pricing of services and retail merchandise based on local market research and cost analysis. • Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special club services for specific groups and club contract addendum negotiation. • Works with the Sales team to conduct site visits for the club. • Attends company sales functions and corporate partnership events. • Makes sales calls to local businesses to drive membership enrollments. • Conducts outside sales solicitations for individual club memberships and services. • Attends pre/post convention meetings to understand group needs, set appropriate expectations and gather critical information to communicate to areas of responsibility • Participates in weekly sales strategy forecast meeting to anticipate service and staffing needs. • Attends scheduled projection meetings to anticipate long term planning needs. • Develops and manages club promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events. • Ensures club services are included in all hotel-related marketing and advertising. Conducting Human Resources Activities • Provides constructive coaching and counseling to employees. • Supports the development, training, and mentoring of employees. • Demonstrates knowledge of how and when to impose deadlines and delegate tasks. • Motivates and provides a work environment in which employees are productive. • Listens and responds to employee's needs. • Manages group or interpersonal conflict situations effectively. • Develops and manages hourly employees. Ensuring Exceptional Customer Service • Provides excellent customer service. • Determines guest's needs, and strives to meet these needs. • Handles guest problems and complaints effectively. MANAMGENT COMPETENCIES Leadership •   Adaptability   - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. •   Communication   - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.. •   Problem Solving and Decision Making   - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. •   Professional Demeanor   - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution •   Building and Contributing to Teams   - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. •   Driving for Results   - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. •   Planning and Organizing   - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed. Building Relationships •   Coworker Relationships   - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. •   Customer Relationships   - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. •   Global Mindset   - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability •   Organizational Capability   - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit. •   Talent Management   - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise •   Applied Learning   - Seeks and makes the most of learning opportunities to improve performance of self and/or others. •   Business Acumen   - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges. •   Technical Acumen   - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges o   Generating Enthusiasm   - The ability to convey energy and enthusiasm for recreation activities and to share that enthusiasm and excitement with other employees and guests. o   Group Activity Planning   - The ability to identify, create, and/or develop unique and creative activities that are enjoyable and safe for guests. This includes knowledge of activities that are appropriate and interesting for different target groups (e.g., children of various ages, older adults, males, females) and at a variety of activity levels. •   Basic Competencies   - Fundamental competencies required for accomplishing basic work activities. o   Basic Computer Skills   - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). o   Mathematical Reasoning   - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. o   Oral Comprehension   - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. o   Reading Comprehension   - Demonstrates understanding of written sentences and paragraphs in work-related documents. o   Writing   - Communicates effectively in writing as appropriate for the needs of the audience.  Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
JW Marriott Maldives JW Marriott Maldives Resort & Spa
Feb 10, 2018
Full time
Start Your Journey With Us :  Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott   is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests. JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Ensures employee recognition is taking place on all shifts. • Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Strives to improve service performance. • Collaborates with the Front Office Manager on ways to continually improve departmental service. • Communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Sets a positive example for guest relations. • Displays outstanding hospitality skills. • Empowers employees to provide excellent customer service. • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Provides feedback to employees based on observation of service behaviors. • Handles guest problems and complaints effectively. • Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Ensures compliance with all Front Office policies, standards and procedures. • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Functions in place of the Front Office Manager in his/her absence. • Communicates critical information from pre- and post-convention meetings to the Front Office staff. • Participates in department meetings.  Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.