The Hawks Pvt Ltd
We are looking for enthusiastic and dynamic individuals to join our team at Hawks Hotel in Kamadhoo Division, Mafhaa Private Limited
Reservation Agent Supervisor
Requirements:
Minimum 2 years of experience in hotel reservations, including at least 1 year in a supervisory role
Strong knowledge of Ezee PMS, OTA extranet platforms, and channel managers
Excellent communication skills in English (written and verbal)
Highly organized, detail-oriented, and able to multitask under pressure
Strong reporting, analytical, and troubleshooting skills
Independent, proactive, and capable of leading a small team
Familiarity with revenue strategies and booking trends is a plus
Key Responsibilities:
Oversee the entire reservations department
Manage and optimize daily reservations from all sources (direct, OTAs, agents, etc.)
Supervise and guide the team, ensuring accuracy and efficiency
Maintain rate parity,...