1 Guest Relations jobs

SCOPE OF POSITION: Ensure that guests feel welcome and enjoy their stay in the resort. Maintaining the standards & being attentive at work. MAIN DUTIES AND RESPONSIBILITIES OF THE JOB: Promptly and courteously handle all the guest snorkelling smatters, follow procedure. Provide general information to guests on snorkelling, promotional information’s about resort. Monitor and follow up for the arrangements for guests with special requests on water sports. Handle guest complaints, requests and emergencies where appropriate. Follow-up with the necessary arrangements for excursions. Maintain and update general information board and excursion board. Maintain hygienic condition of the water sports. Promoting, Handling and tour guiding of guest excursion. Handle resort properties, work equipments in a proper manner and follow preventive maintenance procedures. Responsible for smooth running operation within the department & with other departments. Observing customer safety and rescue system in Water sports. Supervising the sub ordinates and the equipments.  Perfromance Evaluation Criteria:   Overall quality of guest water sports programme. General knowledge of Sports and Recreation services and treatments. Attendance, productivity and quality of work. Cleanliness, maintenance and set-up of courts as per the Sports and Recreations policy and procedures Teamwork and employee development. Personal hygiene and grooming. Interested candidates for the above position should submit their CV’s to hr@rihivelithedream.com not later than 1600hrs of 25th August 2018 (Saturday). Tel: +960 4009884 Email: hr@rihivelithedream.com                                 Shortlisted candidates will be called for interview.