4 jobs found in north province

Guest Relations Officer Responsibilities-German & French Speaking Include: Welcoming guests in a friendly and professional way Addressing and escalating customer complaints Providing information about facilities, programs and other services Job brief We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities. Responsibilities Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) Address customer complaints and escalate to  guest relation Manage r  when needed Record information in the logbook daily Ensure compliance with health and quality standards Requirements Proven experience as a Guest Relations Officer Familiarity with hospitality industry standards Proficiency in English  German and french  Must. Computer literacy A customer-oriented and professional attitude An outgoing personality Outstanding communication abilities Excellent organizational and time-management skills Diploma or BSc/BA in Hospitality Management is preferred

Reethi Faru Resort Location-Raa Atoll  Food & Beverage Supervisor- Maldivian only A food and beverage supervisor is responsible for all the various business operations of the place where he/she is employed such as restaurant, hotel, resort or dining etc. Another job responsibility of a food and beverage supervisor is to oversee duties related to staff management, staff training etc.  He/she must also help in recruiting new staff and overseeing the entire recruiting process etc. A food and beverage supervisor is also responsible for attending to customer complaints and tries to resolve them in the most balanced way. It is the job responsibility of a food and beverage supervisor to oversee food preparations and food storage etc. Food and beverage supervisors are also responsible for that the facility is working in compliance with all the safety regulations and codes etc. One more major responsibility of a food and beverage supervisor is to make sure that the entire staff is disciplined. He/she should also delegate duties within the staff and make sure each one is following their roles and responsibilities. He/she is also responsible for maintaining the employee records and administer the various employee benefits and payroll. Any person who is working as a food and beverage supervisor in a business is also responsible for maintaining important documents, ordering inventory, managing assets etc.