17 officer jobs found

Job Overview: We are looking for a Guest Relations Officer (GRO)  to be the face of our hotel, ensuring a seamless and memorable stay for our guests. This role is focused solely on guest services, handling arrivals, departures, and guest inquiries while enhancing their overall experience. Key Responsibilities: Guest Experience Management: Provide a warm welcome and personalized service to guests, ensuring their needs are met throughout their stay. Check-in & Check-out: Smoothly manage guest arrivals and departures, handling reservations, room assignments, and payments efficiently. Trip & Experience Sales: Offer and promote hotel services, tours, and experiences to enhance guest satisfaction and maximize revenue. Guest Assistance: Address and resolve guest requests, complaints, and concerns professionally and promptly. Liaison & Coordination: Work closely with housekeeping, concierge, and other departments to ensure guest satisfaction. Daily...

Job Description The Accounts Officer is responsible for managing financial transactions, maintaining accurate records, preparing reports, and ensuring compliance with financial regulations. Key Responsibilities: Maintain financial records and process transactions. Prepare financial reports and reconcile accounts. Handle accounts payable and receivable. Assist with budgeting and financial planning. Ensure compliance with tax laws and financial regulations. Support payroll processing and statutory deductions. Assist in audits and financial analysis. Qualifications & Skills: Education: · Advanced Diploma or Degree in Accounting, Finance, or related field. Technical Skills: Minimum 1 year of experience in handling accounts payable/receivable and bank reconciliation. Familiar with Microsoft Excel. Familiar with QuickBooks Other Preferences: Ability to work...

Responsibilities Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) Address customer complaints and escalate to Front Office Manager when needed Ensure compliance with health and quality standards Requirements and skills Proven experience as a Guest Relations Officer Proficiency in English & Italian; knowledge of additional languages is a plus Computer literacy A customer-oriented and professional attitude An outgoing personality Outstanding communication abilities Excellent organizational and time-management skills Diploma or Relevant Educational Background in Hospitality Management is preferred

Assist in managing the daily operations of the Front Office Department, including the Kids Club and Airport team, ensuring maximum guest satisfaction while maintaining alignment with Velaa’s culture and service standards. Support the Front Office Manager in planning, organizing, and overseeing guest-related programs, activities, and facilities. Ensure a safe and enjoyable experience for all guests through effective risk management and adherence to safety protocols. Lead, train, and develop a multicultural team of guest service professionals, fostering a positive and engaging work environment. Manage administrative tasks, including budget management, revenue tracking, P&L management, and goal setting. Maintain and manage all front office services and equipment, ensuring compliance with Velaa’s safety and operational standards. Qualifications Minimum 3 years of experience in a similar role at a 5-star luxury hotel/resort; experience in the Maldives and local knowledge...

About Us: GPL Holdings Pvt. Ltd is a leading company known for its commitment to excellence, innovation, and professional services. We are seeking a responsible and reliable Corporate Office Driver to join our team and assist with the transportation needs of our executives and staff. Job Responsibilities: Safely transport company Directors and staff to various locations as required. Ensure the vehicle is clean, well-maintained, and operational at all times. Adhere to all traffic laws and safety regulations while driving. Maintain a logbook of vehicle usage and report any maintenance issues. Run errands such as delivering documents or picking up supplies. Requirements: Proven experience as a corporate or personal driver. Valid driver’s license with a clean driving record. Knowledge of local traffic laws and routes. Good communication skills and a professional demeanor. Punctual, reliable, and detail oriented. Ability to work flexible hours,...

Demonstrates a high degree of Velaa’s culture and service standards and reflects the values of Velaa Private Island. Handles incoming and outgoing call for in-house guests and resort purpose. Responsible for communicating all arrivals and departures to relevant parties on a timely manner. Assists the Front Office team with all the internal and external communications. Be fluent with all emergency procedures of the resort as the operator is the main point of contact during emergencies. Qualifications Minimum 3 years' experience in a similar role with Luxury Hotel/Resort. Excellent command of written & spoken English, fluency in other languages will be an advantage. Effective interpersonal and communication skills with excellent attention to detail. Flexible with duty hours & scope, and a team player. Multi-tasking and time-management skills, with the ability to prioritize tasks. Experience with Leading Quality Assurance Standards and Forbes Travel Guide...

Job Description This position you will be responsible for managing site activities related to the installation, configuration, and maintenance of ELV systems, including CCTV, access control, and other security systems. You will work closely with project managers, engineers, and other stakeholders to ensure that projects are completed on time.  The role will include the knowledge of ELV systems, CCTV systems, structured cabling, PA systems, Access control system, Audio systems, and other ELV systems. Responsibilities: ·         Develop comprehensive plans for the installation and integration of ELV systems in alignment with project requirements and timelines. ·         Support the design department and project managers with necessary drawings from concept to handover ·         Preparing ELV systems AutoCAD drawings (CCTV System, Public address system, Access Control System, Structured Cabling etc. as per the client requirements and regulations. (Added...

Ability to coordinate all front desk activities, including calls and guest services. Excellent communication skills and proficiency in one or more foreign Languages (English Must, Chinese, Russian, Italian, German, etc) will be an advantage. Indonesian - Female candidates are encouraged to apply. Process bills and help clients or customers if they have any questions about their charges. Respond to all customer inquiries in a polite and timely manner. Welcome and greet visitors in a warm and friendly manner, and answer any questions visitors have. Keep detailed and accurate records of visitor requests and of calls received.

Lets Go Maldives Pvt. Ltd. is a leading inbound tourism company specializing in crafting unforgettable experiences in the Maldives. We are looking for a dynamic and motivated individual to join our team as a Sales & Coordination Manager. Responsibilities: Develop and implement sales plans to achieve company objectives. Oversee lead generation and support the reservations team in closing bookings. Train, motivate, and monitor the reservations team to meet KPIs and ensure accuracy in bookings. Plan and review KPIs monthly to optimize sales strategies. Manage customer relationships and track customer feedback to improve service quality. Collaborate with the marketing team to align sales and promotional strategies. Prepare and submit weekly and monthly performance reports. Requirements: Proven experience in sales, customer relations, or a related field. Strong organizational and leadership skills. Proficiency in using CRM systems and tracking...

We are seeking a detail-oriented and customer-focused Reservations Supervisor B2C to join our team. Requirements: - Bachelor's degree in Hospitality Management, Business Administration, or related field - Minimum 3-5 years of experience in hotel reservations or similar customer service role, with at least 2 years in a supervisory capacity - Fluent in English (both written and spoken); additional languages are a plus - Proficient in hotel reservation systems - Strong computer skills, including Microsoft Office Suite - Exceptional customer service skills with a focus on B2C interactions - Proven ability to lead, train, and motivate a team of reservation agents - Excellent verbal and written communication skills - Strong analytical and problem-solving abilities - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment - In-depth understanding of the hospitality...

We are seeking a detail-oriented and customer-focused Reservations Specialist to join our B2C team. The ideal candidate will handle booking inquiries, manage reservations, and provide exceptional customer service to our clients. Key Responsibilities ·  Process reservations for individual travelers through various channels (phone, email, online platforms) ·  Assist customers with inquiries about availability, pricing, and special offers ·  Upsell and cross-sell additional services and upgrades ·  Manage changes and cancellations efficiently ·  Maintain accurate and up-to-date reservation records ·  Resolve customer complaints and issues promptly and professionally ·  Collaborate with other departments to ensure smooth operations Requirements ·  Excellent verbal and written communication skills in   English( additional languages are a plus ) ·  Strong customer service orientation with the ability...

We are seeking a dynamic and results-driven Outbound Sales & Events Coordinator to join our team at Lets Go Maldives. This role is pivotal in driving outbound travel sales while supporting event coordination for the Marketing Department. The ideal candidate will have a passion for travel, exceptional sales skills, and the ability to manage events effectively to elevate our brand presence online and offline. Roles and Responsibilities:  Outbound Sales (Primary Responsibility) 1. Sales & Client Management: ○ Sell outbound travel packages, including flights, hotels, tour experiences, and bespoke packages for medical tourism, leisure travel, honeymoon trips, and more. ○ Handle inquiries and provide personalized solutions to meet clients’ travel needs. ○ Manage end-to-end customer service, from initial consultation to post-travel feedback. 2. Package Development & Promotions: ○ Work with partners to curate competitive and attractive travel packages...