Retail Sales Executive

Since its inception in 2011, Essence Maldives has established itself as a dynamic, professional, guest-centric retailer - serving the travel retail market in the Republic of Maldives. The company currently operates in 25 well renowned resorts in the Maldives. The company currently employs 75 staff members across its chain of outlets, as well as at its corporate office.

We are currently seeking honest and highly motivated individuals to join our sales team and work together towards achieving our common goal of ensuring the satisfaction of our guests and exceeding our sales objectives.

JOB BRIEF:

We are looking to hire a hard-working, customer-oriented and creative Retail Sales Executive to provide excellent customer service, ensure the smooth running of our boutique operations and meet our sales objectives.

Candidates with effective communication skills who can make customers feel welcome in our boutiques will stand out. As a sales executive, you should be able to identify customers’ needs and recommend suitable products that best satisfy their needs and ensure that they leave our boutiques satisfied. Ultimately, you will need to contribute to the store’s profitability.

RESPONSIBILITIES:

·        Greet and direct customers by escorting them to racks and counters

·        Provide accurate information (e.g. product features, pricing, applicable taxes)

·        Answer customers’ queries about specific products & inform customers about discounts and special offers

·        Assist customers in locating desired items

·        Assist with inventory, including replenishing, returning, receiving and stocking products

·        Processing transactions, Cross-sell and up-sell products, Ensure racks are always fully stocked

·        Provide excellent customer service & Provide customer feedback to the team 

·        Maintain an in-depth knowledge of our products to provide advice and recommendations as needed

·        Address and resolve customers’ complaints in a professional manner

·        Monitor customer activities to prevent mishaps

·        Ensure that the shop’s floor and display racks are clean and organized at all times

·        Perform regular checks to identify and correct discrepancies

·        Alert company Management of potential issues

REQUIREMENTS:

·        Excellent command of written and spoken English and French

·        Proven retail sales experience & advanced understanding of sales and customer service practices

·        Experience & knowledge in stock management, merchandising, service excellence, sales, and revenue generation

·        Excellent organisational skills & details oriented

·        Ability to perform in fast-paced environments & stand for extended period

·        Flexibility to work various shifts & extended hours during peak times

·        Possess an outgoing personality, be team player, reliable, have problem-solving skills, adaptability, resilience, and ability to multi-task

·        Prior working experience in high-end retail or a boutique is highly desirable

·        High school diploma

SALARY & BENEFITS:

Salary package and benefits will be commensurate with the candidate’s experience

If you meet the above requirements, please send your updated CV to info1@essence-one.com  along with credentials and a copy of your National ID or Passport.

Please note that only shortlisted applicants will be notified for interview and if such notification is not received within 7 days, your application will be considered as declined.