Sales Executive – Front Office / Reception

Key Responsibilities:

Guest Interaction & Sales

• Greet and assist guests upon arrival with professionalism and enthusiasm.

• Identify sales opportunities during guest check-in or inquiries (room upgrades, packages, excursions, spa, dining, etc.).

• Convert walk-in inquiries into confirmed bookings.

• Maintain a daily sales target (upselling, excursions, packages, etc.).

• Promote ongoing offers, packages, and special events to in-house and walk-in guests.

Reception & Coordination

• Handle check-in and check-out efficiently using the hotel PMS.

• Answer guest inquiries regarding hotel facilities, room types, pricing, and availability.

• Maintain accurate guest records and ensure all sales entries are properly logged.

• Coordinate with housekeeping, reservations, and accounting for smooth operations.

Communication & Reporting

• Prepare daily sales and guest activity reports for management.

• Maintain guest feedback logs and follow up on leads or special requests.

• Report market trends, competitor rates, and guest feedback to management.

• Ensure all communication and correspondence are handled in a timely, professional manner.

Customer Service

• Ensure high-quality service standards to enhance guest satisfaction and retention.

• Resolve guest complaints or issues promptly and escalate when necessary.

• Encourage guests to leave online reviews (Booking.com, TripAdvisor, Google, etc.).

Requirements:

• Minimum 1–2 years of experience in Front Office or Hotel Sales.

• Strong communication and interpersonal skills.

• Pleasant, confident personality with persuasive selling ability.