Job Description
DUTIES AND RESPONSIBILITIES
As a Sales & Coordination Manager, you will be required to perform the following duties and
undertake the following responsibilities in a professional manner:
1. Create sales plan according to the company’s goals and objectives
2. Overseeing lead generation process
3. Train & develop reservations team
4. Manage & motivate subordinates to reach targets, help to close bookings
5. Monitor calculations & communication of the reservations team, provide support.
6. Ensure all inquiries received by reservations team through any channel (email, social media etc.)
are processed efficiently within 12 hours of receipt.
7. Minimize booking errors of the reservations team and ensure data is entered accurately in the
reservation system.
8. Plan and conduct monthly reviews of KPIs to evaluate the effectiveness of sales strategies and
ensure alignment with market changes. Use insights from these reviews to adjust strategies and
improve performance.
9. Manage customer relationships, and ensure accurate data tracking. Leverage these tools to
automate processes and improve team efficiency.
10. Track and measure customer feedback and satisfaction related to inquiries and bookings.
Implement key performance indicators (KPIs) to ensure high levels of customer satisfaction and
service quality.
11. Prepare 40 special offers monthly for marketing purposes.
12. Track and analyze marketing performance, such as lead generation and conversion rates, to
measure the impact of sales efforts.
13. Collaborate with the marketing team to align sales and marketing strategies for optimal results.
14. Prepare weekly and monthly reports till 5th of the next month and send them to the
Management.
15. Participate in office meetings.
16. Other relevant duties as assigned by the Management of the company.
WHO WE ARE:
Founded in 2005, Lets Go Maldives is one of Maldives’s largest and award-winning inbound Tour Operators (DMC), offering the widest variety of holiday deals anywhere in the Maldives, be it exotic resort hotels, or lavish safaris, excursions of any type or even exclusive Private Island deals.
We are more than just travel specialists, our specialties include planning quality custom-made packages at best prices, arranging luxury holidays for VIP clients, representing and handling travel agents, providing super-yacht charters and aviation ground-handling assistance. Our strength stems from the fact that we have direct contracts with over 160 resort hotels and safari yachts across the Maldives. We have very strong relationships with local authorities, hotels, airlines and the tourism industry in general and there are no doors that will not open for us in this Industry. Hence, we offer prices like no other and a full range of other services along with best local expertise.
- To guide our clients through their journey to Maldives;
- To define explicit and implicit needs of our clients & provide individual approach;
- To ensure absolute intuitions, inspirations and initiatives of our team;
- To build and enhance win-win relationships with our business associates;
- To contribute for the betterment of service hospitality and tourism industry by setting higher and improved standards.
To be the most renowned, professional and reputed Maldives travel advising and tourist supporting company brand which immerse clients into the perfect vision of paradise along with world-class hospitality.
Our values include love for Maldives, local expertise, extensive knowledge of the destination, responsibility for our clients, individual approach, flexibility, team work, synergy, treat with dignity, diversity, passion for what we do, strive for excellence, strive for a difference, creativity, innovation.
Lets Go Maldives is the proud two-time recipient of the World Travel Award for Indian Ocean’s Leading Luxury Tour Operator as well as the Maldives Leading Luxury Tour Operator, and as of the year 2017, 2019, 2020 it is also the recipient of the Seven Star Luxury Hospitality and Lifestyle Award.
We have multiple number of diplomas and certificates of appreciation from our resorts partners.
Our team comprises of travel professionals from around the world. More than just experienced, they are thorough, knowledgeable, courteous helpful and available to you at all times.
Our name today stands as one of the biggest brands in the Maldives, synonymous with reliability, innovation, utmost commitment and beliefs in hospitality, professionalism, sincerity, and quality.