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Reservation Agent - Female

Rf6,160 - Rf6,200 monthly
Full time Reservations Jobs

Job Description

Key Responsibilities:
  • Handling Inquiries: Answering phone calls, emails, and online inquiries related to reservations. 

  • Making Reservations: Processing new reservations, modifying existing ones, and canceling bookings. 
  • Providing Information: Offering details about room types, availability, rates, packages, amenities, and hotel facilities. 
  • Customer Service: Addressing guest needs, resolving issues, and ensuring a positive experience. 
  • Managing Reservations: Using reservation systems to update booking details, confirm reservations, and track availability. 
  • Sales and Upselling: Identifying opportunities to upsell additional services or promotions. 
  • Record Keeping: Maintaining accurate records of customer interactions and bookings. 
  • Communication: Collaborating with other departments, such as front desk and housekeeping, to ensure a seamless guest experience. 
  • Knowledge: Staying up-to-date on hotel offerings, policies, and procedures. 
Essential Skills:
  • Excellent communication skills: Effective verbal and written communication for interacting with guests and colleagues. 

  • Strong customer service skills: Providing helpful and friendly service to guests, resolving issues, and ensuring their satisfaction. 
  • Problem-solving skills: Addressing unexpected issues and finding solutions to ensure guest satisfaction. 
  • Computer proficiency: Utilizing reservation systems and other software to manage bookings. 
  • Attention to detail: Ensuring accuracy in booking information and maintaining accurate records. 
  • Time management: Prioritizing tasks and meeting deadlines in a fast-paced environment. 
  • Ability to work under pressure: Handling a high volume of inquiries and requests while maintaining composure
PLUMERIA MALDIVES
About PLUMERIA MALDIVES

PLUMERIA MALDIVES located along the stunning white-sandy beaches of Vaavu Atoll Thinadhoo Island and an amazing underwater world with a stunning beach with crystal clear lagoon, PLUMERIA MALDIVES is a 4-Star luxury choice of experiences. The hotel provides accommodation for grandly designed 104 rooms with excessive standards and comforts available with all the amenities. Experience the most memorable moments of your life under the stars and embrace the serenity of the deep blue ocean in the paradise of PLUMERIA MALDIVES.

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