Ticketing & Outbound Officer
- Lets Go Maldives Pvt.Ltd.
- 1st Floor, Lets Go Tower, M.Boaddu Haveeree Higun, Male' 20-025, Maldives
- May 27, 2025
Job Description
We are looking for Ticketing & Outbound Officer with exceptional skills and passion for travel services to join our dynamic team!
Key Responsibilities:
● Ticket Issuance: Manage the issuance, re-issuance, refunds, and cancellations of international and domestic flight tickets according to customer requests.
● Customer Support: Serve as the first point of contact for customer inquiries, handling travel bookings, itineraries, and ticket-related concerns in a professional and timely manner.
● Outbound Travel Support: Assist in arranging outbound travel packages, working closely with airlines, hotels, and other travel partners to confirm bookings.
● Booking Management: Process client bookings, maintain accurate and updated records, and ensure all ticketing transactions are completed efficiently.
● Administrative Support: Assist in managing customer profiles, invoicing, and ensuring all necessary documentation is accurately filed and accessible.
● Coordination: Collaborate with the Ticketing and Outbound Executive to provide operational support for ticketing and outbound travel management.
● Service Delivery: Ensure high-quality service is provided to all clients, addressing any service issues promptly and professionally.
● Reporting: Assist in preparing daily, weekly, and monthly reports on ticket sales, service delivery, and customer feedback for internal review.
● Compliance: Ensure all ticketing operations follow relevant airline regulations and industry standards, maintaining compliance at all times.
WHO WE ARE:
Founded in 2005, Lets Go Maldives is one of Maldives’s largest and award-winning inbound Tour Operators (DMC), offering the widest variety of holiday deals anywhere in the Maldives, be it exotic resort hotels, or lavish safaris, excursions of any type or even exclusive Private Island deals.
We are more than just travel specialists, our specialties include planning quality custom-made packages at best prices, arranging luxury holidays for VIP clients, representing and handling travel agents, providing super-yacht charters and aviation ground-handling assistance. Our strength stems from the fact that we have direct contracts with over 160 resort hotels and safari yachts across the Maldives. We have very strong relationships with local authorities, hotels, airlines and the tourism industry in general and there are no doors that will not open for us in this Industry. Hence, we offer prices like no other and a full range of other services along with best local expertise.
- To guide our clients through their journey to Maldives;
- To define explicit and implicit needs of our clients & provide individual approach;
- To ensure absolute intuitions, inspirations and initiatives of our team;
- To build and enhance win-win relationships with our business associates;
- To contribute for the betterment of service hospitality and tourism industry by setting higher and improved standards.
To be the most renowned, professional and reputed Maldives travel advising and tourist supporting company brand which immerse clients into the perfect vision of paradise along with world-class hospitality.
Our values include love for Maldives, local expertise, extensive knowledge of the destination, responsibility for our clients, individual approach, flexibility, team work, synergy, treat with dignity, diversity, passion for what we do, strive for excellence, strive for a difference, creativity, innovation.
Lets Go Maldives is the proud two-time recipient of the World Travel Award for Indian Ocean’s Leading Luxury Tour Operator as well as the Maldives Leading Luxury Tour Operator, and as of the year 2017, 2019, 2020 it is also the recipient of the Seven Star Luxury Hospitality and Lifestyle Award.
We have multiple number of diplomas and certificates of appreciation from our resorts partners.
Our team comprises of travel professionals from around the world. More than just experienced, they are thorough, knowledgeable, courteous helpful and available to you at all times.
Our name today stands as one of the biggest brands in the Maldives, synonymous with reliability, innovation, utmost commitment and beliefs in hospitality, professionalism, sincerity, and quality.