Job Description
We are currently recruiting an experienced Spa Receptionist to join our Spa Team who will assist in organizing and directing the overall operations and administration of the Spa reception while maintaining standards as prescribed in the policy and procedure manual. Remaining responsibilities are as follows:
- Interacting daily with guests and colleagues and provide outstanding customer care.
- Assisting guests with any query on any area of the Resort (not limited to the Spa).
- Providing consultation and retail advice.
- Scheduling and organizing all Spa bookings.
- Organizing all daily Spa paperwork and reporting.
- Ensuring that waiting time is minimized for the guest.
- Answering all enquiries with complete knowledge of the services, homecare products and promotions offered.
Qualifications
- Three (3) years' experience in a similar role with Luxury Hotels/Resorts.
- Excellent communication skills in English and Russian.
- Customer service oriented and a pleasant personality, with a positive attitude.
- Self-motivated and results oriented.
- Excellent customer service and administrative skills.
- Strong personality who fosters excellent teamwork.
About Velaa Private Island Maldives
“Velaa Private Island is one of the leading resorts in the world. The combination of innovative and unique architectural design and the bespoke private service offered from our expert and experienced team ensures the perfect environment to create the most memorable and unforgettable moments for each and every one of our valued guests”