Guest Relations Officer Italian speaking - Italian /Indonesian

Responsibilities
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Front Office Manager when needed
Ensure compliance with health and quality standards

Requirements and skills
Proven experience as a Guest Relations Officer
Proficiency in English & Italian; knowledge of additional languages is a plus
Computer literacy
A customer-oriented and professional attitude
An outgoing personality
Outstanding communication abilities
Excellent organizational and time-management skills
Diploma or Relevant Educational Background in Hospitality Management is preferred