Sales and Reservations Officer

Position: Sales and Reservations Officer

Work Location: On-Site, Thimarafushi

Employment Time: Full-Time

Work Hours: 8-10 Hours (Flexible / Shift Duty)

Salary: US$400 to US$600 (Negotiable, Based on Qualification and Work Experience)

Main Responsibilities

• Handling all incoming reservation inquiries via phone, email or online channels.
• Making  Reservations for Guest Houses, Liveaboards and Resorts
• Accurately input Reservation Details into the Hotel Reservation System
• Follow up on Existing Quotes and Inquiries
• Handling Domestic Flight Bookings and Issuing Tickets for Locals and Tourists.
• Follow up on Financial Aspects of the Bookings, such as Invoices, Payments and Etc.
• Update all OTA Extranets
• Other duties as may arise from time to time and as may be assigned by Superior.

Qualifications and Skills Required:

• Education: Diploma in Hospitality, Tourism, Business Management, or a related field.
• Experience:
  • Minimum 1-2 years in sales or reservations within the travel or hospitality industry.
  • Experience with guest houses, liveaboards, or resorts is an advantage.
• Technical Skills:
  • Proficiency in reservation management systems.
  • Familiarity with online booking platforms (e.g., Expedia, Booking.com).
• Soft Skills:
  • Strong negotiation and interpersonal skills.
  • Excellent written and verbal communication in English (additional languages are a plus).
  • Ability to multitask and work under pressure.

Key Performance Indicators (KPIs):

1. Sales Conversion Rate.
2. Guest Satisfaction Scores.
3. Booking Accuracy and Error Rate.
4. Revenue Growth from Upselling.
5. Repeat Client Bookings.