Ticketing & Outbound Officer
- Lets Go Maldives Pvt.Ltd.
- Haveeree Hingun, Malé, Maldives
- Nov 21, 2024
Job Description
We are looking for a Ticketing & Outbound Officer with exceptional skills and a passion for travel services to join our dynamic team!
Requirements:
- Experience: 1-3 years minimum in a similar role.
- Language Proficiency: Advanced English (C1) and fluency in the Maldivian language (mandatory).
- Skills: Strong organizational, communication, and problem-solving abilities.
Key Responsibilities:
- Ticket Issuance: Handle the issuance, re-issuance, refunds, and cancellations of both international and domestic flight tickets as per customer requests.
- Customer Support: Act as the primary point of contact for customer inquiries, including travel bookings, itineraries, and ticket-related concerns, ensuring professional and timely assistance.
- Outbound Travel Support: Collaborate with airlines, hotels, and travel partners to arrange outbound travel packages and confirm bookings.
- Booking Management: Process and manage client bookings, maintain accurate records, and ensure ticketing transactions are completed efficiently.
- Administrative Support: Manage customer profiles, invoicing, and ensure all documentation is accurate and accessible.
- Service Delivery: Provide top-quality service to all clients, resolving any issues promptly and professionally.
- Reporting: Prepare daily, weekly, and monthly reports on ticket sales, service delivery, and customer feedback for internal review.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic, multicultural environment.
- Professional growth and career development.
If you meet the above criteria and are excited to contribute to our team, we would love to hear from you!
How to Apply:
Send your CV and cover letter to HR@letsgomaldives.com with the subject line “Application for Ticketing & Outbound Officer”
WHO WE ARE:
Founded in 2005, Lets Go Maldives is one of Maldives’s largest and award-winning inbound Tour Operators (DMC), offering the widest variety of holiday deals anywhere in the Maldives, be it exotic resort hotels, or lavish safaris, excursions of any type or even exclusive Private Island deals.
We are more than just travel specialists, our specialties include planning quality custom-made packages at best prices, arranging luxury holidays for VIP clients, representing and handling travel agents, providing super-yacht charters and aviation ground-handling assistance. Our strength stems from the fact that we have direct contracts with over 160 resort hotels and safari yachts across the Maldives. We have very strong relationships with local authorities, hotels, airlines and the tourism industry in general and there are no doors that will not open for us in this Industry. Hence, we offer prices like no other and a full range of other services along with best local expertise.
- To guide our clients through their journey to Maldives;
- To define explicit and implicit needs of our clients & provide individual approach;
- To ensure absolute intuitions, inspirations and initiatives of our team;
- To build and enhance win-win relationships with our business associates;
- To contribute for the betterment of service hospitality and tourism industry by setting higher and improved standards.
To be the most renowned, professional and reputed Maldives travel advising and tourist supporting company brand which immerse clients into the perfect vision of paradise along with world-class hospitality.
Our values include love for Maldives, local expertise, extensive knowledge of the destination, responsibility for our clients, individual approach, flexibility, team work, synergy, treat with dignity, diversity, passion for what we do, strive for excellence, strive for a difference, creativity, innovation.
Lets Go Maldives is the proud two-time recipient of the World Travel Award for Indian Ocean’s Leading Luxury Tour Operator as well as the Maldives Leading Luxury Tour Operator, and as of the year 2017, 2019, 2020 it is also the recipient of the Seven Star Luxury Hospitality and Lifestyle Award.
We have multiple number of diplomas and certificates of appreciation from our resorts partners.
Our team comprises of travel professionals from around the world. More than just experienced, they are thorough, knowledgeable, courteous helpful and available to you at all times.
Our name today stands as one of the biggest brands in the Maldives, synonymous with reliability, innovation, utmost commitment and beliefs in hospitality, professionalism, sincerity, and quality.