Staff Trainer

Job Overview:

Triton Hotels, Maafushi, is seeking a dedicated and experienced Staff Trainer to join our team. This role is vital to ensuring that each department, from housekeeping to guest services, maintains the highest standard of service excellence. As a Staff Trainer, you will design and deliver training programs to enhance employee skills, instill our brand standards, and foster a culture of exceptional guest experience across the entire hotel.

Key Responsibilities:

1. Develop and Implement Training Programs:

   • Design and execute comprehensive training modules for all hotel departments, including Front Office, Housekeeping, Food & Beverage, Spa, and Guest Services.
   • Tailor programs to address each department’s specific needs and to align with Triton Hotels’ standards and guest experience goals.
   • Incorporate Triton’s core values and brand standards in all training materials.

2. Conduct Onboarding and Orientation Sessions:

   • Lead orientation for new hires, ensuring they understand Triton's culture, values, and service expectations.
   • Coordinate with department heads to provide role-specific training for new employees.

3. Ongoing Skill Development and Performance Training:

   • Provide regular training sessions to enhance technical and soft skills, covering areas like customer service, problem-solving, team collaboration, and health and safety.
   • Develop hands-on practice sessions, role-playing scenarios, and workshops to improve service standards and enhance guest satisfaction.

4. Performance Monitoring and Feedback:

   • Collaborate with department managers to assess team performance and identify areas for improvement.
   • Provide constructive feedback to staff and supervisors, helping them align their performance with the hotel’s quality standards.
   • Support the HR department in managing performance appraisals, creating action plans for underperforming staff, and recognizing high performers.

5. Compliance and Health & Safety Training:

   • Conduct regular training to ensure compliance with health and safety regulations, hygiene standards, and emergency protocols.
   • Ensure all employees are fully trained on safety policies relevant to their roles and that these are regularly reviewed and updated.

6. Training Evaluation and Continuous Improvement:

   • Evaluate the effectiveness of training programs through assessments, feedback, and post-training performance reviews.
   • Work with the hotel’s management team to continually update training programs, ensuring relevance and effectiveness in a dynamic hospitality environment.

7. Documentation and Reporting:

   • Maintain accurate records of all training activities, including attendance, assessment results, and feedback.
   • Prepare reports for management on training outcomes, areas needing improvement, and employee progress.

Requirements:

• Education: Bachelor’s degree in Hospitality Management, Human Resources, or related field. Certifications in Training or Adult Learning Principles are an advantage.
• Experience: Minimum of 3 years in a similar training role within the hospitality industry, ideally with exposure to multiple hotel departments.
• Skills:
  • Strong communication and presentation abilities.
  • Expertise in adult learning techniques and training methodologies.
  • Proficiency in developing training materials and programs.
  • Excellent organizational skills and attention to detail.
• Personal Attributes:
  • A passion for excellence in guest service.
  • Adaptable, approachable, and a natural motivator.
  • High level of initiative and a proactive approach to problem-solving.