Guest Relations Officer (GRO) / Receptionist

Job Description:

Triton Hotels is seeking a friendly, detail-oriented Guest Relations Officer (GRO) / Receptionist to join our team. The ideal candidate will serve as the first point of contact for our guests, ensuring a seamless check-in and check-out process while maintaining a warm and welcoming atmosphere. As a GRO/Receptionist, you will be responsible for creating memorable experiences for our guests by addressing their needs, resolving issues, and providing assistance throughout their stay.This role requires a commitment to a two-year contract, allowing you to build meaningful relationships with our guests and develop your career in hospitality.

Key Responsibilities:

• • Greet guests with a warm, welcoming attitude and handle check-in/check-out processes efficiently.
  • Ensure all guest details are accurately recorded, including room preferences and special requests.
  • Handle cash transactions, issue receipts, and manage room keys.
  • Ensure the front desk and lobby area are clean, organized, and well-maintained.
  • Build positive relationships with guests and attend to their inquiries, needs, and requests promptly.
  • Handle any guest complaints or service issues, working to resolve them efficiently and escalating when necessary.
  • Act as a point of contact for special requests, such as arranging transport, excursions, and other amenities.
  • Coordinate with other departments (Housekeeping, Maintenance, Food & Beverage) to fulfill guest requests and enhance the guest experience.
  • Update the management team on guest feedback and any recurring issues for continuous improvement.
  • Provide guests with accurate information about the hotel facilities, local attractions, and activities.
  • Assist with booking excursions, water sports, or other activities offered at the hotel or nearby.
  • Maintain guest records, update reservation systems, and manage email and phone correspondence.
  • Process invoices and payments, and prepare daily reports for management.
  • Assist in scheduling appointments, handling mail, and ensuring proper document management.
    
    

Required Skills and Qualifications:

• Experience: At least 2 years of experience in hospitality or customer service, preferably in a front office role.
• Education: High school diploma or equivalent; a degree or certification in hospitality management is a plus.
• Language Proficiency: Proficiency in English; additional languages (such as French, German, Chinese) are advantageous.
• Skills: Excellent interpersonal and communication skills, a proactive problem-solver, and strong organizational abilities.
• Computer Literacy: Familiarity with property management software, MS Office, and POS systems.
• Personality Traits: Friendly, patient, courteous, and a genuine interest in providing outstanding customer service.