Butler - Russian Speaking

GENERAL RESPONSIBILITIES:

• Demonstrate a high degree of Velaa’s culture and service standards awareness and acts as a role model to other colleagues.
• Provide personalized butler service to any allocated guest throughout their stay.
• Make all necessary arrangements and bookings including preparing “Private Moments” for guests to make their stay memorable.
• Provide packing / unpacking, including luggage delivery service and coordinating turndown services with Housekeeping.
• Upselling excursions and private experiences to guests.
• Provide In Villa Dining services and cashiering payments from guests.

Qualifications

SKILL REQUIREMENTS:

• Minimum 3 years' experience in a similar role at a 5-star luxury hotel/resort, experience in Maldives will be an advantage.
• Experience in F&B service is a must.
• Excellent knowledge in computing & office software and must be familiar with Opera PMS.
• Good command of written / spoken English.
• Russian fluency is a must. 
• Must possess outstanding guest services skills and sophisticated verbal and communication skills.
• Pleasant personality with excellent grooming.
• Knowledge and experience of LQA and Forbes standards.
• Ability to handle sensitive matters with efficiency and discretion.
• Ability to focus attention on guest needs, always remaining calm and courteous.