Job Description
We are seeking a detail-oriented and customer-focused Reservations Specialist to join our B2C team. The ideal candidate will handle booking inquiries, manage reservations, and provide exceptional customer service to our clients.
Key Responsibilities
· Process reservations for individual travelers through various channels (phone, email, online platforms)
· Assist customers with inquiries about availability, pricing, and special offers
· Upsell and cross-sell additional services and upgrades
· Manage changes and cancellations efficiently
· Maintain accurate and up-to-date reservation records
· Resolve customer complaints and issues promptly and professionally
· Collaborate with other departments to ensure smooth operations
Requirements
· Excellent verbal and written communication skills in English(additional languages are a plus)
· Strong customer service orientation with the ability to handle difficult situations
· Proficiency in reservation systems and booking software
· Ability to multitask and work efficiently in a fast-paced environment
· Attention to detail and strong problem-solving skills
· Flexibility to work varying shifts, including weekends and holidays
Qualifications
· High school diploma or equivalent; bachelor's degree in hospitality, tourism, or related field preferred
· 1-2 years of experience in a customer service role, preferably in the travel or hospitality industry
· Computer skills and proficiency in Microsoft Office suite
Benefits
·Competitive salary
·Opportunities for professional development and career growth
We are an equal opportunity employer to all employees in our organization.
WHO WE ARE:
Founded in 2005, Lets Go Maldives is one of Maldives’s largest and award-winning inbound Tour Operators (DMC), offering the widest variety of holiday deals anywhere in the Maldives, be it exotic resort hotels, or lavish safaris, excursions of any type or even exclusive Private Island deals.
We are more than just travel specialists, our specialties include planning quality custom-made packages at best prices, arranging luxury holidays for VIP clients, representing and handling travel agents, providing super-yacht charters and aviation ground-handling assistance. Our strength stems from the fact that we have direct contracts with over 160 resort hotels and safari yachts across the Maldives. We have very strong relationships with local authorities, hotels, airlines and the tourism industry in general and there are no doors that will not open for us in this Industry. Hence, we offer prices like no other and a full range of other services along with best local expertise.
- To guide our clients through their journey to Maldives;
- To define explicit and implicit needs of our clients & provide individual approach;
- To ensure absolute intuitions, inspirations and initiatives of our team;
- To build and enhance win-win relationships with our business associates;
- To contribute for the betterment of service hospitality and tourism industry by setting higher and improved standards.
To be the most renowned, professional and reputed Maldives travel advising and tourist supporting company brand which immerse clients into the perfect vision of paradise along with world-class hospitality.
Our values include love for Maldives, local expertise, extensive knowledge of the destination, responsibility for our clients, individual approach, flexibility, team work, synergy, treat with dignity, diversity, passion for what we do, strive for excellence, strive for a difference, creativity, innovation.
Lets Go Maldives is the proud two-time recipient of the World Travel Award for Indian Ocean’s Leading Luxury Tour Operator as well as the Maldives Leading Luxury Tour Operator, and as of the year 2017, 2019, 2020 it is also the recipient of the Seven Star Luxury Hospitality and Lifestyle Award.
We have multiple number of diplomas and certificates of appreciation from our resorts partners.
Our team comprises of travel professionals from around the world. More than just experienced, they are thorough, knowledgeable, courteous helpful and available to you at all times.
Our name today stands as one of the biggest brands in the Maldives, synonymous with reliability, innovation, utmost commitment and beliefs in hospitality, professionalism, sincerity, and quality.