Job Description
We are seeking a detail-oriented and customer-focused Reservations Specialist to join our team. The ideal candidate will handle booking requests, provide information about our services, and ensure a smooth reservation process for our clients.
Key Responsibilities:
- Process reservations through various channels (phone, email, online booking systems)
- Provide detailed information about accommodations, rates, and availability
- Upsell additional services and amenities when appropriate
- Handle customer inquiries and resolve booking-related issues
- Maintain accurate reservation records and update the booking system
- Coordinate with other departments to ensure guest satisfaction
- Generate reports on booking trends and occupancy rates
Requirements:
- Previous experience in hospitality or customer service role (1-2 years)
- Excellent communication skills in English (additional languages are a plus)
- Proficiency in reservation management systems and MS Office suite
- Strong attention to detail and ability to multitask
- Customer-oriented mindset with problem-solving skills
- Flexibility to work in shifts, including weekends and holidays if required
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Hospitality Management is a plus
- Knowledge of local attractions and travel information
- Ability to work well under pressure in a fast-paced environment
We Offer:
- Competitive salary
- Opportunities for professional growth and advancement
- A dynamic and collaborative work environment
Qualified candidates are encouraged to apply with their resume and a brief cover letter detailing their relevant experience.
WHO WE ARE:
Founded in 2005, Lets Go Maldives is one of Maldives’s largest and award-winning inbound Tour Operators (DMC), offering the widest variety of holiday deals anywhere in the Maldives, be it exotic resort hotels, or lavish safaris, excursions of any type or even exclusive Private Island deals.
We are more than just travel specialists, our specialties include planning quality custom-made packages at best prices, arranging luxury holidays for VIP clients, representing and handling travel agents, providing super-yacht charters and aviation ground-handling assistance. Our strength stems from the fact that we have direct contracts with over 160 resort hotels and safari yachts across the Maldives. We have very strong relationships with local authorities, hotels, airlines and the tourism industry in general and there are no doors that will not open for us in this Industry. Hence, we offer prices like no other and a full range of other services along with best local expertise.
- To guide our clients through their journey to Maldives;
- To define explicit and implicit needs of our clients & provide individual approach;
- To ensure absolute intuitions, inspirations and initiatives of our team;
- To build and enhance win-win relationships with our business associates;
- To contribute for the betterment of service hospitality and tourism industry by setting higher and improved standards.
To be the most renowned, professional and reputed Maldives travel advising and tourist supporting company brand which immerse clients into the perfect vision of paradise along with world-class hospitality.
Our values include love for Maldives, local expertise, extensive knowledge of the destination, responsibility for our clients, individual approach, flexibility, team work, synergy, treat with dignity, diversity, passion for what we do, strive for excellence, strive for a difference, creativity, innovation.
Lets Go Maldives is the proud two-time recipient of the World Travel Award for Indian Ocean’s Leading Luxury Tour Operator as well as the Maldives Leading Luxury Tour Operator, and as of the year 2017, 2019, 2020 it is also the recipient of the Seven Star Luxury Hospitality and Lifestyle Award.
We have multiple number of diplomas and certificates of appreciation from our resorts partners.
Our team comprises of travel professionals from around the world. More than just experienced, they are thorough, knowledgeable, courteous helpful and available to you at all times.
Our name today stands as one of the biggest brands in the Maldives, synonymous with reliability, innovation, utmost commitment and beliefs in hospitality, professionalism, sincerity, and quality.